Patient Service Ambassador

8 hours ago


Singapore PARKWAY HOSPITALS SINGAPORE PTE. LTD. Full time
Job Summary

We are seeking a Patient Service Ambassador to join our team at Parkway Hospitals Singapore Pte. Ltd.

About the Role

This is an excellent opportunity for a customer-focused individual to make a meaningful difference in the lives of patients and their families.

About the Job
  • Patient Service Ambassadors perform various customer service duties according to hospital standards and supervise and coach the patient service team.

The ideal candidate will have strong communication skills, be able to work well under pressure, and possess a positive attitude towards providing exceptional patient care.

About the Team

You will be part of a dynamic team that prioritizes patient satisfaction and strives to deliver exceptional service.

Key Responsibilities
  1. Provide directions and assistance to all internal and external customers by handling their requests and enquiries
  2. Assist with patient admission from Business Office to Ward and discharge from ward
  3. Handle specialist referrals
  4. Conduct ward visitations for inpatients and ensure patient confidentiality at all times
  5. Delight patients whenever possible
  6. Meet and greet VIPs and provide necessary assistance
  7. Handle feedback from all channels and provide appropriate follow-up actions/service recovery
  8. Ensure all feedback and enquiries are attended to within 3 hours
  9. Ensure internal KPIs are met
  10. Coordinate and conduct Maternity Tours and Hospital Tours
  11. Conduct internal audits to ensure quality of service rendered
  12. Check Daily VVIP Listings prepared by patient relations officers for errors before lists get sent out
  13. Arrange fruit baskets/hampers for patients on VIP lists and any ad-hoc requests by HODs of other departments
  14. Prepare weekly and monthly reports and invoices
  15. Prepare gifts and presentations for hospital festive celebrations
  16. Plan monthly rosters and ensure sufficient daily manpower
  17. Participate in projects and assist in events
  18. Cook and guide officers, bellmen, and valets when required
  19. Arrange and roster officers for relevant training and courses
Additional Responsibilities (Customer Relations Executive - Vietnamese)
  1. Assist patients with pre-admission procedures such as accommodation arrangements in Singapore and pre-registration
  2. Manage all patient requests during hospital stays
  3. Assist with patient discharges
  4. Perform any other duties or responsibilities assigned by the Front Office Manager
Requirements

To be successful in this role, you should possess:

  • Diploma/Degree in any discipline
  • Excellent customer service skills
  • Front office experience
  • Strong leadership skills
  • Excellent communication skills
  • Microsoft Office proficiency
  • Ability to work well under pressure
  • Positive attitude towards providing exceptional patient care

Please note that a salary of SGD $5,000 - SGD $6,500 per month is expected, depending on qualifications and experience.



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