This is an IT support group | Customer Service Officer

2 weeks ago


Singapore This is an IT support group Full time

Responsibilities
:
Communicate with customers, understand their needs and attend to their queries
Handle and resolve customers’ feedbacks and concerns
Ensure a wonderful salon experience for our customers to increase customer retention
Handling phone enquiries with etiquette
Serving light refreshments to customers and attending to their needs
Schedule customers’ appointments and other ad-hoc duties as assigned
Gather customer satisfaction levels and feedback on customer services for continuous improvement
Provide feedback and ideas to improve operations and enhance customer experience
Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions
Qualifications & Requirements
:
Well-groomed and maintain a professional self that suits our salon image
Good and precise communication skills
Service oriented and passionate about serving customers
Prior experience in the beauty line would be advantageous
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