Director, services, sea

2 days ago


Singapore Johnson Controls, Inc. Full time

As Director Services, SEA you will provide leadership for the overall Services sales & operations in the SEA market and develop a high performing team with more than 500 members. What you will do: Full ownership and accountability of financial (revenue, executed margin) and fulfillment of key operational and fulfillment performance metrics including safety, quality, NPS, productivity and OTD. In collaboration with Sales & Commercial, Country, Global Product, Factory and Procurement, owns and drives operational excellence with capabilities building to achieve business goals and targets. Provides deep focus ownership on overall Services business and being the company leader for customer’s escalation. How you will do it Lead the overall Services business and being accountable for both financial Revenue, Executed Margin, Unbilled Receivables, Accounts Receivables) and operational (EHS, Quality, On Time Delivery, Cost, Productivity, Net Promotor Score) results in assigned cluster. Develop and deliver business plans for specific service line opportunities; drive the operationalization of such plans. Champion the collaboration with various stakeholders to support overall PSA / Retrofit / L&M / Other Service strategies and needs by changing or improving current Service models, structures, processes, tools, technologies to optimize performance. Own and drive digital service transformation in delivering the services to customers. Provide direction and guidance on the implementation of high impact transition and transformation projects. Act as the change champion. Drive consistency of end-to-end service operations across the cluster, and in full alignment with standards, framework, processes and policies set by the APAC Services team. Jointly establish and ensure the implementation and execution of strategic growth initiatives in APAC Drive a culture of Continuous Improvement in the Service organization Responsible for safety performance and program compliance Ensure Readiness to Serve & Emergent response readiness for the cluster Implement Operation Safety Policy Instructions, conduct field work in compliance with applicable regulations, and encourage good employee safety practices Own the overall organizational capability and lead the development of workforce capabilities and capacity to implement the longer-term Service roadmap. Drive competency and training development for the frontline team in the cluster. Recognize and identify potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment Partner with the APAC Services team to develop, implement and manage Service Productivity support tools, programs, processes, tools and technologies that increase the effectiveness of the Service field organization. Work with the APAC Services team to align strategy, based on key industry segments drivers What we look for University degree or equivalent combination of education and experience. More than 10+ years of relevant working experience in Service Operations Management and fulfillment in services business managing large frontline team Demonstrated leadership ability to lead effectively in matrix structure with strong influencing skills Demonstrated financial and business acumen with strong skills in customer focus through relationship building and management Excellent communication and interpersonal skills, both internally and dealing with external customers and stakeholders Business acumen to comprehend financial numbers and make significant contributions to development of business plans Demonstrated Customer Service mindset with business and financial acumen May need to travel overseas as and when required What we offer: Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy #J-18808-Ljbffr



  • Singapore Sea Full time

    About Sea Labs Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...


  • Singapore Sea Full time

    About Sea LabsSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...


  • Singapore Sea Full time

    About SeaSea, a leading e-commerce platform, strives to provide exceptional shopping experiences for millions of users across various regions. Our mission is to revolutionize the way people shop by leveraging innovative gamification features.Job OverviewWe are seeking a highly skilled Product Management Director to join our games team. This role will play a...


  • Singapore Sea Full time

    About SeaAt Sea, our corporate IT team plays a vital role in driving business success. We're responsible for defining technology objectives, assessing solution options, and implementing technical solutions that support both strategic goals and operational requirements.As a key member of our team, you'll contribute to delivering seamless IT experiences and...


  • Singapore KORN FERRY RPOPS (SG) PTE. LTD. Full time

    Job OverviewHoneywell is seeking a highly skilled Senior Regional Sales Director to lead our sales efforts in the Southeast Asia (SEA) region. The ideal candidate will have a proven track record of driving business growth, developing strong customer relationships, and motivating high-performing teams.About HoneywellAs a leading global technology company,...


  • Singapore Appier Full time

    About the job Appier is an AI Saa S company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier is listed on the Tokyo Stock Exchange. Visit for more information. About the role The Director of Enterprise Solution Sales(SEA) is business leadership position, responsible for overall business health of Appier’s enterprise...


  • Singapore Adidas Full time

    Purpose & Overall Relevance for the Organization To ensure profitable market share and net sales growth of Global Multi KA, Other multi/ Fashion, Sports Specialty, Direct sales Accounts in SEA Cluster while respecting the image of the adidas Group brands To passionately lead the Pan-SEA Wholesale accounts in identifying, developing and implementing...


  • Singapore adidas Full time

    Job OverviewWe are seeking a highly experienced Sports Marketing Director to lead our efforts in South East Asia. This is an exciting opportunity to drive business growth and develop a strong portfolio of brand partners.About the RoleThe successful candidate will be responsible for building and executing a market-leading brand partner strategy that aligns...

  • IT Solutions Engineer

    2 weeks ago


    Singapore Sea Full time

    About SeaSea is a forward-thinking company that relies heavily on technology to drive its success. Our Corporate IT department plays a vital role in defining our technology objectives and delivering seamless IT experiences to our employees.We are seeking an experienced Google Workspace Support Engineer to join our team. As a key member of our IT team, you...


  • Singapore Adidas Full time

    Purpose & Overall Relevance for the Organization To ensure profitable market share and net sales growth of Global Multi KA, Other multi/ Fashion, Sports Specialty, Direct sales Accounts in SEA Cluster while respecting the image of the adidas Group brands To passionately lead the Pan-SEA Wholesale accounts in identifying, developing and implementing...

  • Sea finance director

    3 weeks ago


    Singapore CBRE Full time

    SEA Finance DirectorJob ID: 175997Posted: 16-Aug-2024Service line: GWS Segment Role type: Full-time Areas of Interest: Accounting/Finance Location(s): Singapore - SingaporeAbout the Role: Finance leader for South East Asia and accountable for leading Finance for the division which generates U$150m of revenue and partnering with the Business Leaders to drive...


  • Singapore ARCHER RECRUITMENT PTE. LTD. Full time

    Regional EHS Leadership OpportunityWe are seeking a Senior EHS Director to lead our regional operations in SEA, ensuring legislative and internal program compliance in all countries under their guidance.About the Role:Implementation of global EHS management systems to guarantee regulatory and internal program adherence across the region.Maintenance and...


  • Singapore Phaidon International Singapore Pte Ltd Full time

    A global electrical solutions MNC is looking for aData Center Sales Director (Vendor)in Singapore. The incumbent will be leading a sales team across SEA and spearheading thehyperscaler and colo data centermarket. Responsibilities: Develop and implement sales strategy to achieve sales revenue targets in SEA region Identify new market opportunities and...


  • Singapore Phaidon International Singapore Pte Ltd Full time

    A global electrical solutions MNC is looking for a Data Center Sales Director (Vendor) in Singapore. The incumbent will be leading a sales team across SEA and spearheading the hyperscaler and colo data center market. Responsibilities: Develop and implement sales strategy to achieve sales revenue targets in SEA region Identify new market opportunities and...


  • Singapore Adidas Full time

    Purpose & Overall Relevance for the Organization To ensure profitable market share and net sales growth of Global Multi KA, Other multi/Fashion, Sports Specialty, Direct sales Accounts in SEA Cluster while respecting the image of the adidas Group brands. To passionately lead the Pan-SEA Wholesale accounts in identifying, developing and implementing...


  • Singapore Sea Full time

    About SeaSea is a forward-thinking organization that leverages technology to drive business success. As a trusted partner, our Corporate IT team plays a pivotal role in defining and implementing technology strategies that meet our organizational needs.Job Title: IT Support Specialist for Google Workspace ServicesJob OverviewWe are seeking an experienced IT...


  • Singapore adidas Full time

    Company OverviewThe adidas Group is a leading global manufacturer of athletic and outdoor apparel, footwear and accessories. We are seeking an experienced leader to join our team as Global Wholesale Director SEA.Job DescriptionThis role will lead the development and implementation of strategic plans for profitable growth in the Wholesale SEA market. The...


  • Singapore MONDELEZ INTERNATIONAL AMEA PTE. LTD. Full time

    Role OverviewMondelēz International AMEA PTE. LTD. is seeking a Strategic Leadership Director SEA to drive growth and develop long-range strategic plans for the Southeast Asia region.The ideal candidate will have top-tier strategy consulting experience, preferably with FMCG exposure, and 5-10 years of total work experience. They should possess intellectual...

  • Manager, strategy sea

    3 weeks ago


    Singapore MONDELEZ INTERNATIONAL AMEA PTE. LTD. Full time

    Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.In this highly visible role, you will partner with the Southeast Asia (SEA) Leadership Team and their respective functions to develop long-range strategic plans for Mondelēz International in SEA under the guidance of the SEA Strategy...

  • Hr director, sea

    4 weeks ago


    Singapore Johnson Controls, Inc. Full time

    What you will do The SEA HR Director will support the development and execution of business plans by participating in strategy and capability development to maximize resources and placing the right people to contribute effectively to sustainable business growth. The incumbent will partner with the General Manager and other business leaders to drive local...