
Support Specialist Role
2 weeks ago
Job Title: Administrative Support Specialist
Job Summary
We are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist.
Key Responsibilities:
- Process customer orders accurately, verifying order details and ensuring timely delivery.
- Respond to customer inquiries via phone, email, or mail, resolving issues related to pricing, product numbers, and delivery schedules.
- Collaborate with Sales, Marketing, and Logistics teams to ensure smooth order fulfillment, resolve queries, and optimize delivery efficiency.
- Provide exceptional customer service, responding promptly to urgent customer calls, emails, and messages in the absence of sales representatives.
- Generate Statements of Accounts (SOA) and sales reports for the sales team as needed.
- Maintain accurate filing systems for order and transaction records.
- Process cheque clearances and manage petty cash transactions.
- Utilize Dynamics 365 Business Central for order management, reporting, and process efficiency.
Requirements:
- Minimum Diploma Qualifications in any field.
- Minimum 1 year of relevant working experience.
- Bilingual in English, Mandarin to liaise with Mandarin speaking associates in business communications.
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