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CUSTOMER SERVICE MANAGER
2 weeks ago
Roles and responsibilities:
Attend & follow up on customer enquiries including order status and provide troubleshooting assistance for orders.
Keep track of business documents and filing, ensuring upkeeping of records maintenance requirements as per GDPMDS standards.
Maintain and upkeep SG customer contact database.
Support customers on service contract billing enquiries and complex issues.
Manage service contract and warranty tracking and devise plans on PM scheduling with customers.
Support accounts team in service contract billing-related issues.
Assist FS manager in service contract proposal preparation.
Monitor demo and loaner asset status & liaise with customers for logistic arrangements.
Assist in SG internal & external events preparation.
Support department in upkeeping customer satisfaction index.
Conduct daily reviews on Genpact Service-Level Agreement reporting.
Any other duties as assigned.
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