Current jobs related to Customer Service Manager - Singapore - SP Group
-
Customer Service Officer
3 weeks ago
Singapore SAFRA National Service Association Full timeRoles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...
-
customer service officer
3 weeks ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...
-
Customer Service Manager
5 days ago
Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full timeRoles & ResponsibilitiesJob Summary:The Customer Services Manager is responsible for overseeing the customer service operations, ensuring excellent service delivery, and managing a team to enhance customer satisfaction. This role involves handling customer inquiries, resolving complaints, streamlining service processes, and collaborating with other...
-
Customer Service Manager
5 days ago
Singapore SINDO FERRY (PTE. LTD.) Full timeRoles & ResponsibilitiesWe are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for ensuring excellent customer support, improving customer satisfaction, and managing daily operations efficiently.Oversee the customer service team and ensure smooth day-to-day...
-
Customer Service Manager
3 weeks ago
Singapore CLAYFUL PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:To maintain a professional, positive and empathetic attitude at all timesProvide professional and excellent customer support, encouraging customers to come backTo satisfactorily respond to customers' demands and queries with excellence.To gather and retain customer informationCommunicate and coordinate with the team...
-
Customer Service Manager
5 days ago
Singapore TALENTSIS PTE. LTD. Full timeRoles & ResponsibilitiesCompany's ProfileOur client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping...
-
Customer Service Manager
3 weeks ago
Singapore CLAYFUL PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:To maintain a professional, positive and empathetic attitude at all timesProvide professional and excellent customer support, encouraging customers to come backTo satisfactorily respond to customers’ demands and queries with excellence.To gather and retain customer informationCommunicate and coordinate with the team...
-
Customer Service Manager
3 days ago
Singapore Recruit Express Pte Ltd Full timeJob DescriptionWe are looking for a Customer Service Manager to lead our customer service team at Recruit Express Pte Ltd. As a key member of our team, you will be responsible for delivering exceptional customer service to both internal and external customers.Your primary responsibility will be to establish and implement policies and procedures to maintain...
-
Customer Service Manager
3 weeks ago
Singapore INITIA MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesDUTIES & RESPONSIBILITIES: Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Educates the salon customers based on their real needs during their visit to the...
-
Customer Service Manager
3 weeks ago
Singapore INITIA MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesDUTIES & RESPONSIBILITIES: Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Educates the salon customers based on their real needs during their visit to the...
-
Customer Service Manager
1 week ago
Singapore People Profilers Full timeJob OverviewWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Manager.About the RoleIn this role, you will be responsible for ensuring the highest level of customer satisfaction through effective supply quality management. You will support the Manager in creating and analyzing monthly reports, assist with...
-
Customer Service Manager
3 weeks ago
Singapore 3XG PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers' demands and queries with excellence. To gather and retain customer information Communicate and coordinate with...
-
Customer Service Manager
3 weeks ago
Singapore NVISUALLY ACADEMY PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers’ demands and queries with excellence. To gather and retain customer information Communicate and coordinate...
-
Customer Service Manager
3 weeks ago
Singapore INITIA PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers’ demands and queries with excellence. To gather and retain customer information Communicate and coordinate...
-
Customer Service Manager
3 weeks ago
Singapore INITIA PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers' demands and queries with excellence. To gather and retain customer information Communicate and coordinate with...
-
customer service manager
3 weeks ago
Singapore IDEA MANAGEMENT SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionTo perform customer servive manager duties and work at non-aircon working environment.Responsibilities- Assist the management on daily operational matters- Provide customer service and attend to customer enquiry- Arrangement of maintenance schedule for equipment and perform routine inspection- On site troubleshooting...
-
customer service manager
5 days ago
Singapore AURORA ASIAPACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesLocation: JurongWorking Days: 5 days per weekBenefits: AWS, bonus, etc.Job Responsibilities:Supervise the daily operations of the customer service team. Develop and maintain customer profiles, establishing key qualification criteria for team evaluation. Oversee and enhance the lead qualification process. Conduct customer...
-
customer service manager
5 days ago
Singapore HUI SHEN TRADING PTE. LTD. Full timeRoles & Responsibilities1. Job descriptions:• Monitor and ensure that customer service standards and service levels are met or exceeded. • Schedule shifts and manage team performance.• Provide ongoing coaching and feedback to staff to improve performance.• Monitor and achieve sales targets and store profitability. • Ensure the store operates within...
-
Customer service manager
5 days ago
Singapore PERFECT POTION PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a dedicated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This role involves handling customer interactions via phone, email, and chat, maintaining accurate...
-
Customer Service Manager
3 weeks ago
Singapore BIOSKIN HOLDINGS PTE. LTD. Full timeRoles & Responsibilities•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry• Communicating with customers via telephone, WhatsApp, email face-to-face and social media• Keeping records of discussions or correspondence with customer• Handling customer’s feedbacks• Improving customer...
Customer Service Manager
1 week ago
Career Opportunity at SP Group
We are seeking an experienced Customer Service Manager to join our team. This role involves managing day-to-day operations, handling customer inquiries, and monitoring performance in real-time.
Key Responsibilities:
• Manage day-to-day operations, ensuring seamless delivery of services to customers.
• Respond to customer inquiries via hotline and digital platforms, providing timely solutions and alternatives to meet KPIs.
• Monitor performance in real-time, deploying resources as needed to optimize efficiency and productivity.
• Plan and deploy workloads effectively, preparing statistics and reports to track progress and areas for improvement.
• Implement workflow improvements, handle feedback and escalations from stakeholders, and provide ongoing coaching to staff.
• Foster teamwork and accountability, inspiring staff to achieve outstanding results.
Requirements:
• Minimum 3 years in customer service, including 2 years in a supervisory role.
• Strong customer-centric and service-oriented mindset, with excellent written, verbal, and interpersonal skills.
• Strong communication skills in English and another local language (Mandarin, Malay, or Tamil), with the ability to multi-task, organize, and prioritize under pressure.
• Ability to work independently and as part of a team, motivating and mentoring team members to achieve success.
What We Offer:
You will receive attractive remuneration for good performance, along with regular wellness programs to promote healthy living and opportunities to work in teams that thrive on collaboration for outstanding achievements.
