customer service manager
5 days ago
1. Job descriptions:
• Monitor and ensure that customer service standards and service levels are met or exceeded.
• Schedule shifts and manage team performance.
• Provide ongoing coaching and feedback to staff to improve performance.
• Monitor and achieve sales targets and store profitability.
• Ensure the store operates within budget and minimizes costs.
• Handle customer complaints or issues efficiently and professionally.
• Build strong customer relationships to encourage repeat business.
• Oversee day-to-day store operations, including opening and closing the store.
• Ensure compliance with company policies, procedures, and legal requirements.
• Implement store marketing strategies, including in-store promotions or sales events.
• Monitor KPIs (key performance indicators) related to customer services performance.
2. Job requirements:
• A high school diploma is required, although a bachelor's degree in business or a related field can be preferred.
• 7-10 years leadership experiences in wholesale business or senior executive role, gained from working your way up the corporate ladder through various roles and jobs.
• Strong leadership and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Customer-oriented mind-sets with problem-solving skills.
• Time management and organizational skills.
3. Skills required
- Communication skills
- Negotiation skill
- Leadership skill
- Strategic Thinking skills
- Problem-solving skills
Negotiation
Coaching
Store Operations
Excellent Communication Skills
Leadership
Interpersonal Skills
Inventory
Job Descriptions
Customer Relationships
Merchandising
Inventory Management
Ladder
Time Management
Excess
Customer Service
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