IT Service Desk Team Lead
2 days ago
Description IT Service Desk Team Lead (Up to $4,250 | 12-Month Renewable Contract)Job Highlights: Lead and mentor a team of IT Service Desk Engineers Competitive salary up to $4,250/month 12-month renewable contract supporting government-related IT operations Exposure to large-scale IT service management (ITSM & ITIL) environments Opportunities for leadership development and career growth Responsibilities: Lead and manage a team of Service Desk Engineers providing first-level IT support. Act as the escalation point for complex or unresolved technical issues, providing expert troubleshooting and guidance. Ensure all incidents, service requests, and communications are properly logged and handled within Service Level Agreements (SLAs). Monitor and analyze performance metrics (SLA compliance, productivity, incident trends) and implement service improvement plans. Promote a strong customer service culture and adherence to ITIL and service management best practices. Conduct regular coaching, training, and performance feedback sessions for team members. Manage onboarding, briefings, and development of new joiners. Liaise with external technical vendors when issues require escalation beyond internal support. Identify skill gaps, training needs, and improvement opportunities within the team. Represent the Service Desk during stakeholder meetings, handling clarifications and escalations professionally. Requirements: Minimum 2 years of experience in a Service Desk leadership role, managing at least 10 agents. Minimum 2 years of hands‐on IT support experience (service desk, desktop, or end‐user environment). Strong knowledge of Windows OS, Active Directory, Microsoft Office, and common computing devices (PCs, laptops, tablets, smartphones). Excellent written and verbal communication skills; able to deliver clear guidance and training. Skilled in SLA reporting, incident trend analysis, complaint management, and service quality improvement. Proven ability in situational management and providing quick, effective direction to teams. Open to Singapore Citizens only , due to government security clearance requirements. What We Offer: Competitive monthly salary of up to $4,250. 12-month renewable contract with potential for extension. Opportunity to lead a high-performing IT support team within a government-related project. Exposure to large-scale IT operations and service management practices. Supportive and collaborative work environment. Be careful - Don't provide your
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Service Desk Team Lead
1 week ago
Singapore U3 INFOTECH PTE. LTD. Full timeLocation: Singapore, AMK or other Employment Type: 1-Year Contract (Renewable)Salary: Up to $4,300/month Start Date: Immediate or Short Notice Preferred Overview We are hiring an experienced Service Desk Team Leader to manage frontline IT support operations and lead a team of 15 or more agents. The ideal candidate has hands-on experience in technical service...
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Service Desk Lead
2 weeks ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeWe are looking for an experienced Service Desk Lead to oversee IT service desk operations and ensure timely, high-quality support for end-users across the organization. This role requires strong leadership, excellent communication skills, and hands-on technical expertise to drive service excellence and continuous improvement. Responsibilities Lead the...
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#SGunited Jobs Service Desk Team Lead
2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeResponsibilities Manage and lead the Service Desk and staffs to provide 1st level technical support. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere...
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Service Desk Lead
7 days ago
Singapore ALPHAEUS PTE. LTD. Full timeJob Responsibilities: - Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. - Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. - Monitor service levels and performance metrics to identify...
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IT Service Desk Site Lead
3 days ago
Singapore TikTok Full timeIT support IT Service Desk Site Lead **Location**: Singapore Employment Type: Regular Job Code: A197644A **Responsibilities**: About The Team Our IT Service team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business. We provide a full range of IT services—including network systems,...
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IT Service Desk Team Lead
1 week ago
Singapore Alphaeus Pte. Ltd Full timeDescription IT Service Desk Team Lead (Up to $4,250 | 12-Month Renewable Contract) Job Highlights: Lead and mentor a team of IT Service Desk Engineers Competitive salary up to $4,250/month 12-month renewable contract supporting government-related IT operations Exposure to large-scale IT service management (ITSM & ITIL) environments Opportunities for...
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IT Service Desk Team Lead
7 days ago
Singapore Alphaeus Pte. Ltd. Full timeIT Service Desk Team Lead (Up to $4,250 | 12-Month Renewable Contract)Job Highlights: Lead and mentor a team of IT Service Desk Engineers Competitive salary up to $4,250/month 12-month renewable contract supporting government-related IT operations Exposure to large-scale IT service management (ITSM & ITIL) environments Opportunities for leadership...
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IT Service Desk Manager
2 days ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full timeOverview 5 day work week: Monday to Friday. Location: Changi Airport. Responsibilities Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards. Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating...
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IT Service Desk Manager
2 days ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full time5 day work week : Monday to Friday Location : Changi Airport Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards. • Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk...
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Customer Service Team Lead
3 days ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeProvide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer...
