SCAN GLOBAL LOGISTICS
2 days ago
Reports To: Head of Sales Singapore
The ideal candidate is responsible for maintaining and expanding relationships with important customers. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts.
Responsibilities
Serve as the main point of contact for assigned key accounts/projects, ensuring client needs are met efficiently.
Proactively work with the customer and operation/pricing teams in facilitating corrective action when required.
Must have in-depth knowledge of forwarder logistics import and export operations for both existing business and onboarding new business through executing effective implementation best practices.
Analytical mindset with the ability to interpret and act on data for MBR or QBR as needed.
Serve as a facilitator or single point of contact for the implementation of new business, joint projects, or any other customer requests. Work with internal stakeholders at the country, regional, and global levels for key account bases.
Customer-focused with a proactive approach to solving problems.
Detail-oriented with a strategic mindset.
Qualifications
Bachelor's degree or equivalent experience
10+ years of Freight Forwarding operational key account-related experience
Excellent written and verbal skills in both English and Mandarin
Excellent presentation and analysis skills
Self-motivated, able to work in a team and independently
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