Senior Key Account Manager
3 days ago
We are seeking a Senior Key Account Manager to join our team at SCAN Global Logistics (Singapore) Pte. Ltd. The ideal candidate will be responsible for maintaining and expanding relationships with key clients, ensuring their needs are met efficiently. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts.
About the Role
This is an exciting opportunity to work in a fast-paced environment where you will be responsible for serving as the main point of contact for assigned key accounts/projects. You will work closely with customers and internal stakeholders to facilitate corrective actions when required. Additionally, you will have in-depth knowledge of forwarder logistics import and export operations for both existing businesses and onboarding new businesses through effective implementation best practices.
Responsibilities
• Serve as the main point of contact for assigned key accounts/projects, ensuring client needs are met efficiently.
• Proactively work with customers and operation teams/pricing teams in facilitating corrective action when required.
• Develop and maintain strong relationships with key clients, understanding their business objectives and providing tailored solutions to meet their needs.
• Analyze data to identify trends and opportunities for growth, working closely with internal stakeholders to implement effective strategies.
• Collaborate with internal teams to ensure seamless execution of key account projects, meeting deadlines and delivering results.
Requirements
• Bachelor's degree or equivalent experience
• 10+ years of Freight Forwarding operational key account related experience
• Excellent written and verbal skills in English and Mandarin
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
• Self-motivated, able to work independently and collaboratively as part of a team
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
The estimated salary for this role is SGD 120,000 - 180,000 per annum, depending on experience.
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