Back office customer service manager

1 month ago


Singapore This Is An IT Support Group Full time

Responsibilities: Oversee all back-office service activities and manage the back-office team. Meet sales KPIs and prepare accurate sales quotations and price proposals for customers. Maintain updated databases (pre-order and post-order) in CRM and spreadsheets. Ensure data completeness and accuracy in SAP/CRM for quotations. Track customer inquiries, prepare quotations, and drive order intake. Handle customer feedback and complaints, resolving or escalating issues as necessary. Manage sales and development for a select group of customers. Coordinate with internal departments and intercompany teams on sales tasks. Maintain standard spare part lists (SPC). Provide administrative support to the sales team as needed. Perform other ad-hoc duties as assigned. Requirements: Education: Minimum of a Diploma in any field. Strong business English communication skills. Must have solid SAP knowledge and experience. Proficient in MS Office applications. Experience: Background in high-volume transactional environments. Exceptional organizational and time management skills. Ability to work autonomously and collaboratively in a team. At least 5 years of experience in sales or a sales support role. Strong commercial acumen. Familiarity with sales processes and systems. Experience in a manufacturing/Engineering industry is a plus. Due to quota restrictions, we can only consider local candidates (Singapore Citizens/ Singapore PR) with full working rights in Singapore. #J-18808-Ljbffr



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