Customer Service Officer
3 weeks ago
Responsibilities :
- Attend and respond to incoming calls, emails and call-back requests, Live Chats (if applicable to the supported Project), within service Levels and to deliver pleasant Customer experiences.
- Follow-up on all outstanding incidents/cases
- Logged all calls reported into the case management system.
- Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
The following would depend on the experience of the candidate and on need basis:
- Generates management reports and provides assistance and guidance to junior colleagues.
- Perform other duties as assigned
Requirements:
- Diploma in IT or Business or related discipline
- Minimum 1 year in Contact Centre/Service Desk/Helpdesk support experience
- Having good communication skills (speaking and writing)
- Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time.
- Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
- Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)
Tell employers what skills you have
Ability to Multitask
Contact Centre
call centre
Ticketing
Interpersonal Skills
Administration
Data Entry
Good Communication Skills
Service Desk
Customer Service
Case Management
Customer Service Experience
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