Customer Service Officer

4 weeks ago


Singapore ADEMCO (FAR EAST) PTE LTD Full time
Roles & Responsibilities

Highlights:

  • Health insurance
  • Dental reimbursement
  • AWS + Performance Bonus
  • Friendly environment
  • Multiple buses to town
  • Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

  • Effectively handle and manage customers’ feedbacks and complaints
  • Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
  • Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
  • Work closely with team members to ensure accurate and timely delivery of services
  • Participate actively in the customer retention program and strategy
  • Tracks and assist in collection of outstanding payments in relation to the income generated from your department
  • Ad-hoc duties such as billing and filing
  • Perform other duties or projects assigned

Requirements:

  • Minimum Diploma and 3 years of experience in service-related industry
  • Meticulous, organised and an effective team player
  • Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
  • Immediate commencement

Tell employers what skills you have

Customer Retention
Microsoft Office
Microsoft Excel
Coordination
Customer Service Delivery
Interpersonal Skills
Salesforce
Administration
Good Communication Skills
Team Coordination
Team Player
Microsoft Word
Customer Service
Service Excellence
NetSuite
Customer Service Experience

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