Customer Service Officer

4 weeks ago

Singapore TALENTVIS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

We are seeking a qualified and service-oriented individual to join our Customer Service Department. This department focuses on delivering consumer banking products and services, including savings accounts, fixed deposits, current accounts, and remittance services.


Roles & Responsibilities

The successful candidate will perform essential back-end support functions and assist with the department’s operational activities. Key responsibilities include:

KYC & Customer Documentation

  • Follow up with customers on periodic KYC review documentation.
  • Liaise with customers to resolve incomplete due diligence documentation.
  • Update and maintain customer information data in the bank’s systems.

Account Management

  • Address customer and departmental inquiries related to account opening, closure, and maintenance.
  • Support daily operations for account services, ensuring accuracy and timelu processing.

Clearing & Transactions

  • Handle outward clearing, inward/outward returned cheques, e-voucher responses, and mark cheque processes.
  • Manage inward clearing reports, CTS transaction backups, and e-Giro transactions.

Reporting & Compliance

  • Prepare and submit reports to Head Office, Management, and regulatory bodies as required.

Projects & System Enhancements

  • Contribute to department projects and participate in system enhancement initiatives to improve efficiency and service delivery.

Requirements

To be considered for this position, the candidate must have:

  • A recognized Degree from an accredited institution.
  • At least 1 year of banking experience, preferably in areas such as tellering, payments, or related functions.
  • The ability to learn quickly and work independently with minimal supervision.
  • Strong interpersonal and communication skills with a cheerful and service-oriented attitude.
  • A team player mindset with adaptability to changes in a dynamic work environment.

Preferred Skills

  • Detail-oriented with a focus on accuracy in data handling and reporting.
  • Familiarity with KYC, AML (Anti-Money Laundering) procedures, and banking compliance processes.
  • Proficiency in Microsoft Office applications (e.g., Word, Excel, and Outlook).

Tell employers what skills you have

Outlook
Account Management
Microsoft Office
Due Diligence
Interpersonal Skills
Customer Information
Office Management
Adaptability
Good Communication Skills
Deposits
Communication Skills
Banking
AML
Customer Satisfaction
Team Player
Customer Service
KYC
Ability To Learn
Service Delivery
Customer Service Experience

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