Application Specialist

2 weeks ago

Singapore BECKMAN COULTER SINGAPORE PTE. LTD. Full time
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
As a Application Specialist for Beckman Coulter Diagnostics, you will be responsible for providing technical application, training, and marketing support for pre-sales and post-sales activities, primarily focusing Clinical Chemistry, and providing cross-functional support in Hematology, Immunoassay and prospectively Automation in Singapore.
This role, based remotely, is part of the Customer Support Team, reporting to the Application Supervisor. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be part of the Service Team and Report to the Application Supervisor. You will offer primary Field Application support, and collaborate with inter-departmental teams,
addressing customer concerns with urgency and ensuring the delivery of high-quality service to build a world-class customer support organization.
In this role, you will have the opportunity to:
  • Provide on-site and remote troubleshooting, support for installations, calibration, IQ/OQ/PQ verification, and issue resolution. Analyze Reaction Monitor data, instrument logs, and data trends to diagnose and resolve issues. Escalate issues to global and regional teams as required.
  • Conduct application trainings (where applicable), develop custom materials, and lead presentations for internal and external stakeholders.
  • Provide product support, drive menu expansion initiatives, and offer technical insights during pre- and post-sales engagements.
  • Document, escalate, and resolve issues with Field Service Engineers, ensuring customer satisfaction and instrument uptime through follow-ups.
  • Proactively engage with VVIP customers, address concerns, and drive long-term relationships to enhance customer satisfaction.

The essential requirements of the job include:
  • Education - Degree or equivalent in Med Tech or Science related subject
  • Experience - Previous multiple years of experience in a clinical laboratory or related commercial field in the same capacity in an international organization
  • Requirement Skills: Ability to monitor, analyze, and assess product performance, as well as oversee technical planning, customer training, and implementation for Clinical Chemistry, Hematology, Immunology, and prospectively Automation products. Ensure continuous updating of product knowledge and skills to effectively perform application and technical support tasks. Strong proficiency in the English language is essential.
  • Preferred Skills - Demonstrate top tier communication skills; strong interpersonal and customer handling skills and provide guidance or coaching within the team, customers and across functional groups

Travel, Motor Vehicle Record & Physical/Environment Requirements :
  • Ability to travel within SEA -5% travel to support operator, application training and application related task within SEA

It would be a plus if you also possess previous experience in:
  • Experience in implementing projects across multiple product portfolios or fields in Clinical Chemistry, Immunology, and Hematology.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

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