Senior service delivery manager
1 week ago
The Senior Service Delivery Manager manages the service delivery portfolio across Singtel Commercial Projects. This includes day-to-day operation matters, SLA performance of our managed services, leading our delivery teams across various service functions, and being the client engagement on delivery matters. This role will act as the SPOC for Customer engagement on service delivery matters and will be part of the Client Delivery Engagement, Global Delivery organization structure. Service Delivery Service Delivery incorporates the end-to-end deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with customers and managing external and internal stakeholders’ expectations and deliverables outcome. This will also cover the growth of the account and looking into delivering an excellent Customer Engagement experience. The Service Delivery Manager (SDM) may manage delivery in a single or up to multiple accounts subjective to the size and scale of the service contract. The SDM is also expected to make strategic and tactical plans in alignment with delivery to meet the contractual obligations (SLAs) to our customers. The SDM will act as the SPOC for Customer engagement on service delivery matters and will be part of the Client Delivery Engagement, EDMS organization structure. Operations The SDM is expected to lead both the Service and Technical delivery team in day-to-day operations matters and ensure services are delivered in a sustainable model to meet our SLA deliverables. Operations delivery includes leading the team on delivery excellence, driving towards continuous service improvements, and enhancing the service values to the customer. The SDM is also expected to engage and manage 3rd party partners to align their delivery competency and capabilities with Singtel service contract to our customers. Financial Management The SDM is expected to manage the financials for the service projects under his purview. This includes recovery of costs in respective cost centers in a healthy state. People and Growth The SDM is expected to have people management on the delivery teams, either under direct or indirect management (e.g., 3rd party partners or contractors). The SDM should also conduct routine communications with the members of the delivery teams and their own direct reports. This includes weekly/monthly/quarterly/half-annually/annually meetings, one-on-one sessions, and performance assessments as deemed required. Skills for Success: Min. 6 years in general service delivery, in 1 or more Technical Domains or Min 2 years working in an enterprise scale IT environment. Good to have min. 10 years in a senior delivery role managing in at least 1 Technical Domain (or multiple technical domains) in an enterprise environment. Experienced in Service Delivery Management. ITIL Foundation knowledge. Proficient in at least 1 technical workstream (Network, System, DB, Storage, Hosting, Cloud, Workplace services). Good to have project management skillset. #J-18808-Ljbffr
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Senior Legal Director
6 days ago
Singapore Delivery Hero Full timeJob OverviewDream job for experienced lawyers seeking to spearhead legal strategy in a leading food delivery company!About UsDelivery Hero is a global food delivery powerhouse with operations in 11 APAC markets and 6 Central/Northern European markets. We're looking for a seasoned Senior Legal Director to oversee our Governance, Risk Management, and...
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Senior Service Delivery Manager
4 months ago
Singapore Singtel Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...
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Senior Service Delivery Manager
3 weeks ago
Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking an experienced and dynamic Senior Service Delivery Manager to join our team. The ideal candidate will have 8-10 years of relevant experience in managing service delivery, field service management, and handling projects in the IT industry. The Senior Service Delivery Manager will play a crucial role in ensuring the...
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Senior Manager
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Singapore Careers@Gov Full timeJob DescriptionNurture a Culture of Excellence in Public Library ServicesWe are seeking a dedicated Senior Manager to lead our team in delivering exceptional public library services. As a key member of our organization, you will be responsible for creating positive library experiences through service delivery initiatives and facilitating continuous...
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Senior Delivery Manager
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Senior Service Delivery Director
3 weeks ago
Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full timeCLOUD KINETICS CONSULTING PTE. LTD.We are seeking a seasoned Senior Service Delivery Manager to oversee the end-to-end service delivery process, ensuring all services meet required standards and SLAs.Key Responsibilities:1. Service Delivery ManagementEnsure timely and effective resolution of on-site issues, maintaining high customer satisfaction.Monitor...
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Senior Service Delivery Manager
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Successfactor service delivery manager
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Singapore Technopals Pte Ltd Full timeHi, Greetings from Technopals! I found your resume online and found it to match one of our requirements. Please let me know if you would be interested. Or please refer anyone that might be interested. Job Description: Pre-requisites: Must have experience in managing SAP ERP AMS projects. Must be equipped with any SAP modules (with certifications) and deep...
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Senior Service Delivery Manager
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Singapore NCS PTE. LTD. Full timeRoles & ResponsibilitiesNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and...
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Cloud Infrastructure Services Delivery Manager
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Strategic Service Delivery Manager
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Singapore Careers@Gov Full timeAbout the RoleNurture a culture of customer-centricity, continuous improvement, and operational excellence as a key member of our team.We are seeking an experienced Senior Library Operations Manager to join our team at the National Library Building, where you will play a crucial role in creating positive library experiences through service delivery...
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Senior Cloud Service Delivery Manager
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Senior sales manager
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Singapore PARK Senior Villas Chandler Full timeWe are looking for Senior Sales Managers for our client in Singapore! Our Client is a leading technology events company, specializing in organizing and delivering world-class conferences, exhibitions, and networking events. Their mission is to connect industry professionals, innovators, and thought leaders, facilitating knowledge exchange and business...
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Singapore StarHub Full timeJob DescriptionThis is a highly technical leadership role that requires a strong background in cloud services delivery and operations. The Senior Manager of Cloud Infrastructure Services will oversee the build, delivery, management, and operations of cloud infrastructure and cloud data analytics services for StarHub clients.ResponsibilitiesOversight of...
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Senior Client Delivery Manager
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Singapore NTT DATA Full timeAbout the RoleNTT DATA is seeking an experienced Senior Client Delivery Manager to join our team. This is a unique opportunity to leverage your expertise in managed services and client management to drive business growth and success.Key Responsibilities:Develop and implement comprehensive service delivery strategies to meet client needs and...
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delivery driver
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Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesJob scope:· Carrying of goods· Loading, unloading and preparation of items for delivery.· Responsible for managing & housekeeping of inventories within the store· Assist in sales should there be no orders to be delivered· Ensuring product availability at all retail points· Establish good...
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Vice president, head of legal
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Singapore Delivery Hero Full timeCompany Description As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our...
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Singapore FPT ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking an experienced Operations Manager to lead a team of onsite and offshore support members and manage the 24x7 operation of business-critical applications.Responsibilities: Lead, mentor, and manage a team of application support engineers, ensuring collaboration between onsite and offshore teams. Act as the main contact...