Senior Manager

3 weeks ago


Singapore Careers@Gov Full time
Job Description

Nurture a Culture of Excellence in Public Library Services

We are seeking a dedicated Senior Manager to lead our team in delivering exceptional public library services. As a key member of our organization, you will be responsible for creating positive library experiences through service delivery initiatives and facilitating continuous improvement for our public libraries.

Key Responsibilities:

  1. Develop, implement, and oversee service delivery initiatives, including service policy, prioritization of service offerings, and project timelines with internal stakeholders and vendor management.
  2. Analyse internal and external feedback, embracing problems as opportunities, and facilitating interactions to clarify problems and actively monitor outputs and outcomes to contribute to service excellence.
  3. Collaborate with cross-functional teams to ensure seamless execution of service initiatives, fostering a culture of customer-centricity, continuous improvement, and operational excellence.

Requirements:

  • 5-8 years of relevant experience in service delivery
  • Strategic transdisciplinary thinking and problem-solving skills
  • Ability to work independently and effectively across divisions
  • Ability to analyse customer behaviour, feedback data, and derive insights

Location: Work location will be at the Marine Parade Public Library or the National Library Building.

Contract: Successful applicant will be appointed on a two-year contract in the first instance.


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