Senior Service Delivery Manager

3 weeks ago


Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are seeking an experienced and dynamic Senior Service Delivery Manager to join our team. The ideal candidate will have 8-10 years of relevant experience in managing service delivery, field service management, and handling projects in the IT industry. The Senior Service Delivery Manager will play a crucial role in ensuring the successful delivery of services and projects, maintaining high customer satisfaction, and driving continuous improvement.


Key Responsibilities:


1. Service Delivery Management

- Oversee the end-to-end service delivery process, ensuring all services meet the required standards and SLAs.

- Monitor service performance and implement improvements to enhance efficiency and effectiveness.

- Act as the primary point of contact for customers, addressing their needs and resolving issues promptly.


2. Field Service Management:

- Manage field service operations, ensuring timely and effective resolution of on-site issues.

- Coordinate with field service teams to ensure optimal resource allocation and utilization.

- Develop and maintain field service policies and procedures.


3. Project Management:

- Lead and manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.

- Develop project plans, define project scope, and allocate resources effectively.

- Monitor project progress, identify risks, and implement mitigation strategies.


4. Stakeholder Management:

- Build and maintain strong relationships with clients, understanding their business needs and objectives.

- Communicate project and service delivery updates to stakeholders regularly.

- Collaborate with internal teams to align service delivery and project outcomes with customer expectations.


5. Vendor Management

- Oversee the maintenance and support provided by third-party vendors to ensure service continuity.

- Manage relationships with vendors and third-party service providers.

- Negotiate contracts and ensure vendors meet performance standards and deliverables.

- Conduct regular performance reviews and manage vendor-related issues promptly.


6. Process Improvement:

- Continuously evaluate and improve service delivery processes to enhance customer satisfaction and operational efficiency.

- Implement best practices and innovative solutions to drive process optimization.


7. Requirements:

- Ensure compliance with industry standards and best practices, including ITIL.

- Maintain relevant certifications and promote continuous learning within the team.


8. Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 8-10 years of experience in service delivery, field service management, project management, and vendor management.

- ITIL certification is required.

- Experience with cloud technologies, including AWS and Azure.

- Cloud certification (AWS/Azure) is required.

- Experience with ITSM tools such as ServiceNow and Jira.

- PMP certification is a plus.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proven ability to manage multiple projects and deliver high-quality results under tight deadlines.

- Proficiency in English and Mandarin as to effectively communicate with mandarin speaking clients and stakeholders.

- Only Singaporeans/SPR due to security clearance requirements


Tell employers what skills you have

Security Clearance
Field Service
Process Improvement
Service Management
Information Technology
Vendor Management
Project Management
JIRA
PMP
Team Management
Customer Satisfaction
Process Optimization
ITIL
Stakeholder Management
Delivery Management
Service Delivery

  • Singapore Singapore Telecommunications Limited. Full time

    The Senior Service Delivery Manager manages the service delivery portfolio across Singtel Commercial Projects. This includes day-to-day operation matters, SLA performance of our managed services, leading our delivery teams across various service functions, and being the client engagement on delivery matters. This role will act as the SPOC for Customer...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...


  • Singapore Delivery Hero Full time

    Job OverviewDream job for experienced lawyers seeking to spearhead legal strategy in a leading food delivery company!About UsDelivery Hero is a global food delivery powerhouse with operations in 11 APAC markets and 6 Central/Northern European markets. We're looking for a seasoned Senior Legal Director to oversee our Governance, Risk Management, and...

  • Senior Manager

    3 weeks ago


    Singapore Careers@Gov Full time

    Job DescriptionNurture a Culture of Excellence in Public Library ServicesWe are seeking a dedicated Senior Manager to lead our team in delivering exceptional public library services. As a key member of our organization, you will be responsible for creating positive library experiences through service delivery initiatives and facilitating continuous...


  • Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesAs a Senior Delivery Manager at OPUS IT SERVICES PTE LTD, you will lead the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Key responsibilities include the planning, execution, and end-to-end implementation/delivery across design, build, test, and...


  • Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time

    CLOUD KINETICS CONSULTING PTE. LTD.We are seeking a seasoned Senior Service Delivery Manager to oversee the end-to-end service delivery process, ensuring all services meet required standards and SLAs.Key Responsibilities:1. Service Delivery ManagementEnsure timely and effective resolution of on-site issues, maintaining high customer satisfaction.Monitor...


  • Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Avensys Consulting Pte Ltd Job OpportunityThe company, AVENSYS CONSULTING PTE. LTD., is a global IT professional services firm headquartered in Singapore. Our service spectrum encompasses enterprise solution consulting, business intelligence, business process automation, and managed services. With over a decade of success, we have evolved into one of the top...


  • Singapore NCS PTE. LTD. Full time

    Roles & ResponsibilitiesNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and...


  • Singapore Technopals Pte Ltd Full time

    Hi, Greetings from Technopals! I found your resume online and found it to match one of our requirements. Please let me know if you would be interested. Or please refer anyone that might be interested. Job Description: Pre-requisites: Must have experience in managing SAP ERP AMS projects. Must be equipped with any SAP modules (with certifications) and deep...


  • Singapore STARHUB LTD. Full time

    Job Title: Senior Manager, Cloud Infrastructure Services DeliveryJob Summary:The Senior Manager of Cloud Infrastructure Services will oversee the build, delivery, management, and operations of cloud infrastructure and cloud data analytics services for StarHub clients. This role is crucial for ensuring the successful implementation and operation of cloud...


  • Singapore Careers@Gov Full time

    About the RoleNurture a culture of customer-centricity, continuous improvement, and operational excellence as a key member of our team.We are seeking an experienced Senior Library Operations Manager to join our team at the National Library Building, where you will play a crucial role in creating positive library experiences through service delivery...


  • Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full time

    Roles & ResponsibilitiesAWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change...


  • Singapore StarHub Full time

    Job DescriptionThis is a highly technical leadership role that requires a strong background in cloud services delivery and operations. The Senior Manager of Cloud Infrastructure Services will oversee the build, delivery, management, and operations of cloud infrastructure and cloud data analytics services for StarHub clients.ResponsibilitiesOversight of...

  • delivery driver

    2 months ago


    Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesJob scope:· Carrying of goods· Loading, unloading and preparation of items for delivery.· Responsible for managing & housekeeping of inventories within the store· Assist in sales should there be no orders to be delivered· Ensuring product availability at all retail points· Establish good...


  • Singapore NTT DATA Full time

    About the RoleNTT DATA is seeking an experienced Senior Client Delivery Manager to join our team. This is a unique opportunity to leverage your expertise in managed services and client management to drive business growth and success.Key Responsibilities:Develop and implement comprehensive service delivery strategies to meet client needs and...

  • Senior sales manager

    2 weeks ago


    Singapore PARK Senior Villas Chandler Full time

    We are looking for Senior Sales Managers for our client in Singapore! Our Client is a leading technology events company, specializing in organizing and delivering world-class conferences, exhibitions, and networking events. Their mission is to connect industry professionals, innovators, and thought leaders, facilitating knowledge exchange and business...


  • Singapore ENGGSOL PTE. LTD. Full time

    Roles & ResponsibilitiesIdentifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets. The role of a service delivery manager is entirely customer-facing. Duties of a service...


  • Singapore Delivery Hero Full time

    Company Description As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our...


  • Singapore UIC ASIAN COMPUTER SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Overview:We are seeking an experienced and dynamic Service Delivery Manager (SDM) to oversee the delivery of Microsoft 365 (M365) Managed Services. The SDM will manage the service management framework, ensuring that service levels meet the agreed-upon Service Level Agreements. The ideal candidate will have a strong background in...


  • Singapore FPT ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking an experienced Operations Manager to lead a team of onsite and offshore support members and manage the 24x7 operation of business-critical applications.Responsibilities: Lead, mentor, and manage a team of application support engineers, ensuring collaboration between onsite and offshore teams. Act as the main contact...