
Executive, Service Quality
6 days ago
2 days ago Be among the first 25 applicants The Executive, Learning supports the development and execution of learning initiatives across Far East Hospitality through creative content production and effective training administration. The role blends digital media skills with strong organisational support to design, curate, and maintain impactful learning resources. By enabling accessible and engaging learning experiences, the Executive contributes to building a culture of growth and service excellence within the organisation. Learning Content Creation (Digital Focus – 60%)Develop and produce engaging digital learning content, including script storyboards, short video clips, and multimedia assets to support both classroom and e-learning programmes. Review and refine PowerPoint decks for layout, consistency, and visual clarity. Prepare concise scripts for voice-over narration based on slide content. Use AI voice-over tools to record narration and generate multilingual versions (e.g., English, Mandarin, Japanese). Capture and edit photographs or short videos from actual training, service interactions, or workplace scenarios for use in learning modules and internal communications. Convert and publish e-learning materials as SCORM-compliant packages for upload to the Learning Management System (LMS). Maintain an organised library of training assets and ensure content alignment with brand and learning standards. Support the digitalisation of existing training resources, including OJT and service modules. Learning Administration and Support (30%)Coordinate training schedules, logistics, and material preparation for in-house learning programmes. Assist with research, survey preparation, and data collation for learning needs analysis and programme evaluation. Provide administrative support on vendor coordination and invoice processing. Support employee engagement and learning communications initiatives (e.g., Daily Dose updates, campaign visuals). Service Quality and Organisational Support (10%)Assist in compiling and updating Service Quality reports and CEI (Customer Engagement Index) data. Participate in cross-functional projects to enhance learning delivery and service standards. Provide support and participate in cross-functional projects or initiatives as assigned by the Head of Department. Requirements Diploma with 2–4 years’ experience, preferably in Learning & Development, hospitality, or multimedia content creation. Proficient in Microsoft PowerPoint, Excel, and Office Suite. Working knowledge of e-learning authoring tools (e.g., Articulate, Captivate, Scrom). Familiar with AI voice-over tools and basic video editing software. Understanding of SCORM packaging and LMS administration preferred. Analytical, meticulous, and results focused. Excellent command of written and spoken English to craft and ensure clarity and consistency across all learning and communication materials. Proficiency in Mandarin and Japanese is an advantage to accurately translate training resources and internal communications for our Chinese and Japanese learners. Able to work independently on tight timelines while managing multiple projects. Creative eye for design, storytelling, and user experience in learning. Passionate about continuous learning and quality improvement. Seniority level Executive Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr
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Quality Assurance Executive
6 days ago
Singapore QUALITY MEAT PTE. LTD. Full time**Responsibilities**: - Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards - Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines - Assist to...
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Quality Control
2 weeks ago
Singapore Space Executive Full timeQuality Control & Risk Management Manager Quality Control & Risk Management Manager Get AI-powered advice on this job and more exclusive features. We are working with an international audit consulting firm that’s looking for a Quality Control & Risk Management Manager to join their Singapore office. This is an impactful role where you’ll be part of the...
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Executive, Service Quality
2 days ago
Singapore Far East Organization Full timeThe Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting. Departmental Operations Oversee and maintain inventory and...
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Executive, Service Quality
4 days ago
Singapore Far East Organization Full time**Responsibilities**: The Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting. **Departmental Operations** -...
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Singapore Public Service Division Full time $60,000 - $120,000 per year[What the role is]ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS[What you will be working on]We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to...
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Service Quality Executive
1 week ago
Singapore Cushman & Wakefield Full time $60,000 - $80,000 per yearJob TitleService Quality Executive - Expression of InterestJob Description SummaryThis role is responsible for analyzing and auditing our customer service performance standards, and providing training where necessary.Job DescriptionAbout the Role:Provide comprehensive training to Customer service representativesAnalyse/audit service incident data, emails,...
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Support Specialist
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Quality Executive
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Executive, Service Quality
6 days ago
Singapore Singapore Life Ltd. Full timeSingapore, Singapore, Singapore - Department- Service Quality- Job posted on- Nov 12, 2024- Employment type- Permanent - Full TimeSinglife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides...
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Service Quality Executive
6 days ago
Singapore Smarte Carte Singapore Pte Ltd Full time**Core Responsibilities**: Custodian and advocate for all service excellence matters - Service Training - Conduct the on-boarding of new joiners, refresher training of existing staff - Develop materials for toolbox service briefing - Awards and recognition - Keep track of compliments, complaints, service awards - Identify and review service gaps based on...