
Quality Executive
4 days ago
**Quality Executive**
Hegen is a fast-growing company specialising in mother and baby products. Our mission is to enhance the breastfeeding journey for both the mother and baby. We are looking for a high-performing Quality Executive to join our team. The individual will be responsible for driving quality improvements within the organisation to support and further our mission.
**Responsibilities**:
- Formalize, document, and improve quality related operations
- Define product/ part requirements which include product/ part functional and cosmetic specifications, dimensions that are critical to quality, and compliance to the relevant standards
- Review and evaluate product/ part limit samples
- Periodic update and analysis of quality KPI's such as product return rate and customer complaints
- Facilitate and execute product return operations by working closely with different stakeholders such as customer service, commercial team, international distributors, and manufacturing counterpart to ensure seamless flow of returned products
- Provide technical support to customer service and commercial team in verifying customer returns
- Drive for customer complaint closures
- Influence and work closely with manufacturing counterpart in implementing effective SD
**Requirements**:
- At least Diploma in Engineering or related fields
- Min. 2 years of relevant experience in quality management, process control, and working with suppliers/manufacturers, preferably in a consumer goods company
- Demonstrate commitment to high levels of quality and customer satisfaction
- English language is required and Chinese language is a plus (to liaise with mandarin-speaking production teams
**Salary**: $3,000.00 - $4,200.00 per month
**Benefits**:
- Employee discount
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
COVID-19 considerations:
As per government requirements
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