
Executive, Service Quality
3 days ago
The Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting. Departmental Operations Oversee and maintain inventory and asset records for the department Monitor departmental expenses to ensure compliance and budget control Service Audits Support quarterly Service & Brand Standard Audits across all FEH properties, including data collation and report generation Coordinate and consolidate action plans from individual properties Propose improvements to the audit process by leveraging digital tools and technologies Service Culture & Engagement Assist in driving corporate culture initiatives through onboarding and engagement programmes Plan and support colleague engagement campaigns and service recognition initiatives Content & Communication Research and curate service-related content for internal publications such as Daily Dose Support training programmes through logistics coordination, materials preparation, and post-training follow-up Others Participate in cross-functional projects or initiatives as assigned by the Head of Department Requirements Diploma or Degree in Hospitality, Business, or related discipline (Fresh graduates welcome)Minimum 1 year of relevant working experience in Customer Service or Hospitality is an advantage Passionate about service excellence and continuous learning Strong analytical skills with attention to detail and a results-oriented mindset Excellent written and verbal communication skills (in English Language) with strong interpersonal abilities Proficient in Microsoft Excel, PowerPoint, and Word Familiarity with data analytics tools and digital reporting methods Awareness and interest in Generative AI and its application in service and learning #J-18808-Ljbffr
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Quality Assurance Executive
6 days ago
Singapore QUALITY MEAT PTE. LTD. Full time**Responsibilities**: - Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards - Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines - Assist to...
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Quality Control
2 weeks ago
Singapore Space Executive Full timeQuality Control & Risk Management Manager Quality Control & Risk Management Manager Get AI-powered advice on this job and more exclusive features. We are working with an international audit consulting firm that’s looking for a Quality Control & Risk Management Manager to join their Singapore office. This is an impactful role where you’ll be part of the...
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Executive, Service Quality
7 days ago
Singapore Far East Hospitality Full time2 days ago Be among the first 25 applicants The Executive, Learning supports the development and execution of learning initiatives across Far East Hospitality through creative content production and effective training administration. The role blends digital media skills with strong organisational support to design, curate, and maintain impactful learning...
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Executive, Service Quality
5 days ago
Singapore Far East Organization Full time**Responsibilities**: The Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting. **Departmental Operations** -...
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Singapore Public Service Division Full time $60,000 - $120,000 per year[What the role is]ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS[What you will be working on]We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to...
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Service Quality Executive
1 week ago
Singapore Cushman & Wakefield Full time $60,000 - $80,000 per yearJob TitleService Quality Executive - Expression of InterestJob Description SummaryThis role is responsible for analyzing and auditing our customer service performance standards, and providing training where necessary.Job DescriptionAbout the Role:Provide comprehensive training to Customer service representativesAnalyse/audit service incident data, emails,...
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Support Specialist
2 weeks ago
Singapore The Executive Centre Full timeOverview Support Specialist - IT Services and Sales Provide general IT support services in a flexible workspace environment. About The Executive Centre (TEC)The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 240+ centres in 37 cities and 15 markets. TEC caters to ambitious professionals and industry...
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Quality Executive
5 days ago
Singapore HEGEN PTE. LTD. Full time**Quality Executive** Hegen is a fast-growing company specialising in mother and baby products. Our mission is to enhance the breastfeeding journey for both the mother and baby. We are looking for a high-performing Quality Executive to join our team. The individual will be responsible for driving quality improvements within the organisation to support and...
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Executive, Service Quality
6 days ago
Singapore Singapore Life Ltd. Full timeSingapore, Singapore, Singapore - Department- Service Quality- Job posted on- Nov 12, 2024- Employment type- Permanent - Full TimeSinglife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides...
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Service Quality Executive
1 week ago
Singapore Cushman & Wakefield Full timeOverview Service Quality Executive - Expression of Interest Responsibilities Provide comprehensive training to Customer service representatives Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre. Provide...