Journey Lead

5 days ago

Singapore UBS Full time

Join to apply for the
Journey Lead
role at
UBS
Join to apply for the
Journey Lead
role at
UBS
Job Reference #
BR
Job Type
Full Time
Your role
Are you a strategic thinker with a passion for transforming client experiences? Do you bring a sharp eye for detail and a drive to simplify and optimize complex processes? Are you energized by leading change and delivering impactful, scalable solutions? We're looking for a seasoned leader to shape the future of the end-to-end client lifecycle and operational excellence through the OnePass initiative—driving innovation, alignment, and measurable outcomes across the organization. Role coverage:
Vision & Strategy: Define and evolve the strategic vision for the OnePass journey, aligning with broader Business and F2B Digitalization goals.
Team Leadership: Lead and mentor a team of business analysts, ensuring clarity of roles, alignment of deliverables, and continuous development.
Business Case Ownership: Oversee the development and validation of business cases, ensuring alignment with value drivers and stakeholder expectations.
End-to-End Journey Design: Drive holistic process analysis and re-design, identifying pain points and opportunities for simplification and automation.
Stakeholder Management: Serve as the primary liaison between business, technology, and operations teams, ensuring alignment and transparency across all levels.
Delivery Oversight: Partner with Stakeholders and Delivery teams to prioritize backlogs, manage dependencies, and ensure timely delivery of enhancements.
Success Measurement: Define and track OKRs and KPIs to measure the impact of OnePass initiatives and inform continuous improvement.
Change Enablement: Champion change management efforts, ensuring stakeholder readiness and adoption of new processes and tools.
Your team
You'll be working as part of the OnePass initiative, one of the key components of the Digital Transformation portfolio in the F2B Digitalization function. This function sits in the Global Wealth Management COO in Singapore / Hong Kong.
Your expertise
You have:
8–12 years of experience in business analysis, transformation leadership, or journey ownership, preferably in financial services or wealth management.
Proven experience leading cross-functional teams and delivering complex, multi-stakeholder initiatives.
Strong understanding of COO functions, risk and control frameworks, and digital transformation principles.
Excellent communication, facilitation, and stakeholder engagement skills, with the ability to influence and negotiate at all levels.
A strategic mindset with a hands-on approach to problem-solving and delivery.
Familiarity with agile methodologies, JIRA, and Confluence is a plus.
About Us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment

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