Journey Design Lead

2 weeks ago

Singapore NE Digital Full time

COMPANY DESCRIPTION

NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life through digital services in the area of daily essentials, health and community care, childcare and education as well as financial services.

**The Team**

We believe that diversity is key to driving an innovative, cohesive, productive and fun workplace Hence, at NE Digital our people join us from all around the world. Be sure to be soaked in an environment with different ethnic groups driving innovation and injecting some creative juice as one

Contributing to a social purpose through technology, our team of passionate and dedicated folks are spread into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health and among others

**Creating technologies that impacts**

DESIGNATION : Journey Design Lead

RESPONSIBILITIES
- Manage cross-functional stakeholders in scoping of the project and to ensure a smooth deliveryof the project
- Develop and streamline standards, processes and guidelines to drive greater team efficiency
- Be at the forefront of the latest industry trends, competitor strategies and best practices
- Act as an evangelist/advocate for (but not limited to) good UX writing, educating stakeholders andthe organization on the role of content in products
- Create a framework to measure the impact of content against key business metrics, constantlyrefining the process and reporting progress as required
- Ensure that all copy on our products comply with Web Content Accessibility Guidelines (WCAG)
- Adopt a hands on approach in the UX process and delivering quality work on time
- Collaborate with various disciplines such as designers, researchers, developers, marketeers andproduct owners to deliver impactful experiences
- Solve complex problems through data-driven decisions to deliver clear, concise and usefulcontent for the user
- Define and implement a consistent voice and tone of the brand across multiple touchpoints
- Map user journeys, flows and information architecture to ensure best-in-class user experience
- Nurture team of UX writers and guide them on their career path

QUALIFICATIONS
- Exceptional writing and communication skills
- A solid foundation of user-centered design principles and a high degree of empathy for UX
- Proven ability to craft, build and maintain content standards
- Communicate proactively with stakeholders and team
- Ability to strategize and at the same time be hands-on
- Thrives in a fast-paced environment while working on multiple projects
- Ability to build and maintain strong relationships with stakeholders and management
- Delivers quality work within tight timelines
- Strong team player who is also able to work independently

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