Passenger Relations Officer

13 hours ago

Singapore JOB EXPERT PTE. LTD. Full time
Roles & Responsibilities

Job Description:

  • Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
  • Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
  • Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
  • Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.

Requirement:

  • Minimum high school diploma; bachelor's degree in hospitality, tourism, or related field preferred.
  • Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
  • Strong communication, problem-solving, and interpersonal skills; fluent in English; multilingual abilities are a plus.
  • IT knowledge. Proficiency in basic computer systems (will provide training how to use CS system around 3 weeks);
  • Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.
  • Candidates required to help push luggage's, trolly while needed
  • Company will provide uniform. Have to follow company SOP when come to outlook (example like SIA)

JK Tan (R )
Job Expert Pte Ltd (Co Reg: Z; EA License 21C0766)By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified.

Tell employers what skills you have
Product Knowledge
Outlook
Interpersonal Skills
Composition
VIP
Exceptional Customer Service
Sales Effectiveness
Administration
Multilingual
Customerfocused
VIP Services
Facility Maintenance
Customer Service
Hospitality

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