Passenger Relations Officer

Roles & ResponsibilitiesPosition: Passenger Relations Officer (Airport Lounge)Job Summary:Deliver exceptional customer service and ensure a comfortable lounge experience for guests. Provide assistance with inquiries, special requests, and complaints.Key Responsibilities:1. Deliver outstanding customer service and maintain a welcoming atmosphere in the...

Roles & ResponsibilitiesPosition: Passenger Relations Officer (Airport Lounge)Working Location: Changi AirportWorking Hours: 5 days per week, 10 hours per shift (included break time), rotational shift including night shiftCompany-provided transport or transport claim for early morning (5 AM) or midnight shiftsJob Responsibilities:Deliver exceptional customer...

**Key Responsibilities** - Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL) - Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport - Handle and resolve escalated passenger complaints - Perform backroom duties such as monitoring flights and liaising with...

Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team at Job Expert Pte Ltd. As a Lounge Ambassador, you will play a crucial role in delivering exceptional customer service and ensuring a comfortable and enjoyable lounge experience for our passengers.Key Responsibilities:Provide exceptional customer service,...

Roles & ResponsibilitiesCompany DescriptionAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers,...

Roles & ResponsibilitiesCompany DescriptionAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers,...

Role SummaryThe Passenger Relations Team Leader is a key position within our team, requiring a highly skilled and experienced individual who can provide direction and supervision to the Passenger Relations Team. This role involves providing personalized services and assistance to premium passengers, handling escalated complaints, and conducting briefings for...

Role Description: As a Passenger Relations Officer, you will play a critical role in ensuring that guests have a seamless and enjoyable experience in our lounge. This includes providing exceptional customer service, handling inquiries, and maintaining the cleanliness and comfort of the lounge.Main Responsibilities• Deliver exceptional customer service to...

Roles & ResponsibilitiesA World-Leading Hospitality CompanyWe are a global hospitality company with more than 5,500 hotels and 10,000 restaurants and bars across 110 countries.We have an integrated hotel ecosystem that includes luxury brands, mid-range offers, exclusive lifestyle concepts, venues for shows and entertainment, and more.Lounge Operations...

Key Responsibilities: - Ensure smooth operations of the SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL). - Provide personalised service and assistance to our premium passengers at the SKLs, KFGLs and various areas of the airport. - Handle and resolve escalated passenger complaints. - Perform backroom duties such as monitoring flights and liaising...