Passenger Relations Officer

2 weeks ago


Singapore Singapore Airlines Full time

**Key Responsibilities**
- Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL)
- Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport
- Handle and resolve escalated passenger complaints
- Perform backroom duties such as monitoring flights and liaising with traffic staff
- Supervise, coach and monitoring of all staff on operational matters to ensure that lounge duties are carried out efficiently as a team
- Liaise with SIN Hub on flight delays and special handling
- Meet and assist VIPs to and from SKL
- Ensure good housekeeping of the Lounges
- Provide efficient administrative support
- Required to work shift hours, including overnight shifts, weekends, public holidays; and
- Perform any other duties as assigned

**Requirements**:

- Possess a NITEC/Higher NITEC/Diploma in any discipline
- Proficient in the English Language and another language e.g. Chinese, French, German, Italian or Korean, for servicing of international customers
- IT Proficiency e.g. MS Office
- Experience in front-line customer service is preferred
- Ability to perform shift duties and demonstrate initiative
- Adept in teamwork, communication and customer-oriented



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