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Guest Relations Officer

2 weeks ago

Singapore SATS Full time

Shift work is required for this position
Job Description
Ensuring the smooth day-to-day running of Business Aviation Centre (BAC), ensuring that a 5* service is delivered to customers.
Ensure the team projects a pleasant, friendly and professional manner with an emphasis on customer service.
Work as a team member, assisting all customers' and staffs' needs and inquiries.
Manage bookings and operations flow within the BAC.
Handle enquiries and complaints promptly, efficiently and professionally.
Maintain high level of customer satisfaction.
Manage the performance of the BAC (accountable for KPIs).
Responsible for the accountability of stocks in the BAC.
Monitor and ensure the quality of food, services, hygiene, cleanliness and tidiness in the BAC.
Liaise with airport authorities and Ground Handling Authorities (GHA)s.
Handle administrative duties, including rostering and duty assignments.
Requirements
Able to commit on weekends and public holidays.
Minimum diploma in a relevant field.
At least 3 years’ experience in customer service / hotel / lounge related industry.
Familiarity with hospitality industry standards.
Exceptional interpersonal skills to enhance the service standards throughout the operation.
Excellent communication, guest service and time management skills.
Able to organise, plan ahead and manage workload.
A team player and a self-starter, yet able to work independently.
Ability to work effectively in a fast-paced and multi-tasked environment.
Proficiency in English; knowledge of additional languages is a plus.
About Us
SATS Seletar Aviation Services (SSAS), a subsidiary of SATS Ltd, specialising in providing ground handling services for Firefly as well as bespoke travel experience for passengers travelling on private jets or chartered business jets at the Seletar Business Aviation Centre (SBAC). We are committed to delivering a seamless and stress-free travel experience.
Why Join Us
As a Guest Relations Officer, you play a vital role in creating a memorable experience for our passengers. You will be a part of a dynamic team, working in an exciting and exclusive environment. You can look forward to growth opportunities, attractive incentives, and valuable experience.
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