guest relations officer

2 days ago

Singapore Serangoon Gardens Country Club Full time $40,000 - $60,000 per year

Key Responsibilities:

1. Members/guests Interaction:

  • Greet and welcome members/guests with a friendly, professional demeanor.
  • Assist customers with seating, take orders, and ensure their needs are met during their visit.
  • Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction.

2. Customer Service:

  • Provide personalized and attentive service to members/guests.
  • Offer menu recommendations, inform members/guests of daily specials, and ensure all orders are taken accurately.
  • Follow up with members/guests to ensure they are enjoying their meals and drinks.
  • Promote new menu items, upcoming events, or special offers to members/guests.
  • Encourage members/guests loyalty and repeat business through personalized service.

3. Problem Resolution:

  • Address members/guests issues or complaints in a calm and efficient manner.
  • Collaborate with the café team to resolve any challenges or issues raised by members/guests.
  • Ensure that the café maintains a high standard of service and quality at all times.

4. Maintain Cleanliness & Ambiance:

  • Ensure the café environment is clean, organized, and welcoming for all members/guests.
  • Oversee the arrangement and presentation of seating areas, ensuring they meet café standards.
  • Maintain a positive atmosphere that encourages members/guests to return.

5. Record Keeping:

  • Maintain accurate records of members/guest's feedback, reservations, and special requests.
  • Communicate members/guest's preferences to the team for future visits.
  • Assist in managing members/guest's reservations and ensure they are handled efficiently.

6. Collaboration with Staff:

  • Work closely with café servers, chefs, and managers to ensure smooth operations and excellent service.

Required Skills and Qualifications:

  • Communication Skills: Strong verbal and written communication abilities to interact effectively with members/guests and colleagues.
  • Customer Service: Previous experience in customer service, ideally within the food and beverage industry.
  • Problem-Solving Skills: Ability to handle difficult situations or complaints calmly and efficiently.
  • Organizational Skills: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively.
  • Team Player: Ability to work collaboratively with the café team.
  • Positive Attitude: Friendly, approachable, and able to stay calm under pressure.
  • Knowledge of Food & Beverage: Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences.

Preferred Qualifications:

  • Previous Experience: 1-2 years of experience in a members/guests-facing role, particularly in the hospitality or foodservice industry.
  • Languages: Fluency in more than one language can be an asset, especially a diverse members club.
  • Café or Restaurant Experience: Experience working in a café environment, with knowledge of café operations and customer expectations.

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