
Guest Relations Officer
1 week ago
Role This role reports to the Duty Manager / Senior Duty Manager and is responsible for the operational efficiency and serivce delivery of the Front Office areas including Reception and the Club Lounge.Job Responsibilities 1. Responsible for a smooth operation at the Reception and Lobby area especially during peak periods.2. Provides feedback to Management on the established guests' preferences and ensure a high return percentage on return guest's ratio.3. Train and guide junior staff and monitor their performance4. Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.5. Performs cashiering duties.6. Performs room blocking and issuance of room keys.7. Handle guest inquiries and requests, both in person and over the phone.8. Provide information about hotel services, amenities, and local attractions.9. Performs blocking of rooms.10. Coordinates with Housekeeping team on room status.11. Responsible for updating of guest data and other information in the Opera PMS system.12. Upsells hotel room whenever possible.13. Handles guest complaints/feedback in the absence of the supervisor.14. Handles other front office duties as and when assigned by supervisor/manager.15. Train and assist in other sections operation, when necessary.16. Promote positive TripAdvisor reviews.17. Maintain a positive attitude and promote a team environment.18. Encourage a fun and inclusive environment, creating an atmosphere where everyone feels valued.Requirements Minimum 2 years' experience in same capacity Proficient in MS Word, Excel and PowerPoint applications Basic knowledge of computer application Knowledge of Opera PMS
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Guest Relations Officer
7 days ago
Singapore SENTOSA BEACH RESORT PTE LTD Full timeShangri-La Rasa Sentosa, Singapore We are looking for a Guest Relations Officer to join our team!As the Guest Relations Officer , we rely on you to: Enhance guest relations and loyalty scores Provide support to ensure a smooth and efficient Guest Relations Operation Handle all guest requests in a timely, professional, and efficient manner Provide all-rounded...
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Guest Relations Officer
7 days ago
Singapore Bitdeer (NASDAQ: BTDR) Full timeJoin to apply for the Guest Relations Officer role at Bitdeer (NASDAQ: BTDR)4 days ago Be among the first 25 applicants Join to apply for the Guest Relations Officer role at Bitdeer (NASDAQ: BTDR)Get AI-powered advice on this job and more exclusive features. About Bitdeer Bitdeer Technologies Group (Nasdaq: BTDR) is a world-leading technology company for...
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Guest Relations Officer
2 weeks ago
Singapore SENTOSA BEACH RESORT PTE LTD Full time $104,000 - $130,878 per yearShangri-La Rasa Sentosa, SingaporeWe are looking for a Guest Relations Officer to join our teamAs the Guest Relations Officer , we rely on you to:Enhance guest relations and loyalty scoresProvide support to ensure a smooth and efficient Guest Relations OperationHandle all guest requests in a timely, professional, and efficient mannerProvide all-rounded guest...
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Guest Relations Officer
2 days ago
Singapore Shangri-La Group Full timeOverview Join to apply for the Guest Relations Officer role at Shangri-La Group . Shangri-La Rasa Sentosa, Singapore — At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide...
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Guest Relations Officer
2 days ago
Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time $30,000 - $45,000 per yearBeing at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression. Responsibilities Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel ...
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Guest Relations Officer
2 days ago
Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time**Purpose** The Guest Relation Officer is responsible for providing a friendly, welcoming and efficient service to all guests/customers, in line with the Association’s vision and values on guests’ satisfaction. He/She plays important role in the smooth running of the Front Office Reception administrative and operations. **Key Responsibilities Area** -...
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Guest Relations Officer
2 days ago
Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time**Role** This role reports to the Duty Manager / Senior Duty Manager and is responsible for the operational efficiency and serivce delivery of the Front Office areas including Reception and the Club Lounge. **Responsibilities**: 1. Responsible for a smooth operation at the Reception and Lobby area especially during peak periods. 2. Provides feedback to...
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Guest Relations Officer
3 days ago
Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time**Role** This role reports to the Duty Manager and is responsible for the operational efficiency and service delivery of the Front Office areas including Reception and the Club Lounge. **Responsibilities** 1. Provide timely and professional check-in/check-out services in accordance with established and standards. 2. Responsible for the smooth operations...
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Guest Relations Officer
1 week ago
Singapore Bitdeer Technologies Group Full timeAbout Bitdeer: Bitdeer Technologies Group (Nasdaq: BTDR) is a world-leading technology company for Bitcoin mining. Bitdeer is committed to providing comprehensive computing solutions for its customers. The Company handles complex processes involved in computing such as equipment procurement, transport logistics, datacenter design and construction, equipment...
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Guest Relations Officer
6 days ago
Singapore Carlton City Hotel Full time $35,000 - $45,000 per yearRoleThis role reports to the Duty Manager / Senior Duty Manager and is responsible for the operational efficiency and serivce delivery of the Front Office areas including Reception and the Club Lounge.Job ResponsibilitiesResponsible for a smooth operation at the Reception and Lobby area especially during peak periods.Provides feedback to Management on the...