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Passenger Experience Specialist

2 weeks ago

Singapore beBeeCustomer Full time $30,000 - $60,000

Experience the thrill of delivering exceptional passenger service in a fast-paced airport environment

About This Role
  • We are seeking motivated and customer-focused individuals to join our team as Passenger Service Officers.
  • This role involves providing world-class service to passengers from check-in through departure.

As a Passenger Service Officer, you will be responsible for:

Key Responsibilities
  1. Being well-versed in lounge offerings, with emphasis on food and beverage options.
  2. Understanding and communicating information on allergens and dietary restrictions to guests accurately.
  3. Setting up service stations and dining tables according to established standards.
  4. Taking guest orders, serving, and presenting dishes professionally and promptly.
  5. Handling special requests, service recovery for delays or disruptions, and managing unique passenger needs with discretion.
  6. Accurately entering orders into the lounge system.
  7. Completing daily reports, shift handovers, and assisting with inventory checks.
  8. Greeting and assisting passengers during check-in and boarding.
  9. Ensuring smooth and seamless departure experiences.
Your Skills & Qualifications
  • Excellent communication and interpersonal skills.
  • Able to work in a team environment.
  • Adaptable to changing situations and priorities.
  • Ability to learn quickly and take initiative.
  • Proficient in MS Word and other relevant software applications.
Why Join Us?

We offer:

  • Training provided.
  • Career growth opportunities within the aviation industry.

Please note that this is a dynamic and fast-paced environment. We regret to inform that only shortlisted candidates will be notified.