Airport Passenger Experience Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $4,000 - $6,000
Airport Operations Coordinator Job Description

Job Title: Airport Operations Coordinator

Airport Operations Coordinators play a vital role in ensuring the smooth operation of airport services. Their primary responsibility is to coordinate and supervise the passenger's check-in process, handle service desk activities, and perform pre-flight and post-flight checks.

The ideal candidate will possess excellent interpersonal and customer service skills, with the ability to work effectively in a fast-paced environment. Strong organizational skills and attention to detail are essential for success in this role.

Key Responsibilities:

  • Coordinate and supervise the passenger's check-in process provided by our Ground Handling Agent;
  • Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;
  • Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems;
  • Acting and/or forwarding passengers' claims/complaints to the Sales & Service team;
  • Invoice checking, including those for lounge each month;
  • Other tasks assigned by Station Manager.
Requirements:

To be successful in this role, candidates must have full work right in Singapore and meet the below minimum requirements:

  • The requirement for an Airport Security Identification Card issued by Changi Airport;
  • Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline's passenger and flight service an advantage;
  • Working knowledge of the airline's DCS, GDS & CRS with Amadeus is an advantage.

What We Offer:

Our successful candidate will have the opportunity to work in a dynamic and fast-paced environment with a global airline.

They will be part of a team that values professionalism, teamwork, and customer satisfaction.

The ideal candidate will be a motivated and organized individual who can work effectively in a busy airport environment.

Tell Employers What Skills You Have:

Customer Service Skills;

DCS;

Microsoft Excel;

Strong Attention To Detail;

Travel Arrangements;

Telephone Manner;

Architectural;

Business Travel;

Service Desk;

Microsoft Word;

Customer Service;

Scheduling;

Service Excellence;

Directing;

Catering;

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