Airport Passenger Experience Specialist

3 days ago


Singapore beBeeDuties Full time $2,500 - $6,000
Customer Service Expertise

We are seeking a Customer Service Officer to deliver world-class service to our passengers at Changi Airport.

Key Responsibilities:
  • Lead and mentor your team to provide exceptional customer experiences
  • Take charge during critical situations, making key operational decisions
  • Uphold safety and compliance standards
  • Collaborate with Duty Managers for smooth daily operations
  • Foster a positive, professional, and high-performing team culture
  • Assist passengers at check-in and departure areas
  • Provide friendly and professional service, including support for passengers with special needs
  • Ensure a premium experience in exclusive lounges
  • Handle basic computer transactions and reception duties confidently
Requirements:
  • Diploma in any discipline
  • Strong English communication skills
  • Proficient in English
  • Pleasant, approachable, and professional
  • Thrive in a fast-paced environment
  • Able to multitask and work under tight deadlines
Growth Opportunities:
  • Clear career pathways into leadership roles
  • Skills development & on-the-job training
  • Be part of a stable and reputable team with long-term prospects


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