Airport Passenger Service

2 weeks ago

Singapore JAPAN AIRLINES CO., LTD. SINGAPORE BRANCH Full time

**Responsibilities**:

- In charge of handling arrival and departure passengers, coordinating and assisting passengers at the check-in counter.
- Answering telephone calls and general passenger handling duties in the Passenger Service Section;
- Ticketing and reservation.
- Handling of passenger’s lost and found.
- Asist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors(UM), VIP passengers and passengers needing wheelchair assistance.
- Direct passengers through Customs, Immigration, and Quarantine, as required.
- Any other ad-hoc duties as directed by Managers.

**Requirements**:

- Experience in airport passenger service at airline company
- Willing to work at Changi Airport and rotating shift duties
- Knowledge of Altea Amadeus system is desirable
- Customer oriented with pleasant disposition and ability to communicate with all level of people
- Pleasant personality with good interpersonal and communication skills
- Pro-active, self motivated individual who works well independently
- Intercultural team player
- Strong ability to learn
- Understanding of company’s brand, service & philosophy

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