
Priority Passenger Experience Specialist
2 weeks ago
This is a unique opportunity to join our organization as a Priority Passenger Services Manager. As a key member of our Marketing Planning Division, you will be responsible for delivering exceptional service to our premium Priority Passenger Service (PPS) Club members based in Singapore.
**Key Responsibilities:**
- Engage with Singapore-based PPS Club members, especially high-value customers, to ensure a seamless travel experience through various proactive initiatives.
- Resolve complaints using win-win approaches and mitigate future lapses.
- Manage PPS Club events to host and interact with Singapore-based members.
- Conceptualize events by identifying suitable partners for collaborations internally or externally.
Requirements:
- Degree in any discipline.
- At least 2 years of relevant experience in customer service, the airline industry, or equivalent.
- Service-oriented with an outgoing personality.
- Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player.
We are looking for someone who is:
- Able to work independently with minimal supervision.
- Results-driven with a focus on delivering exceptional customer experiences.
- A team player with excellent interpersonal skills.
About us:
We are a dynamic and innovative organization that values excellence and innovation. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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