Priority Passenger Experience Specialist

2 weeks ago


Singapore beBeeCustomerService Full time $80,000 - $120,000
Job Title: Priority Passenger Services Manager

This is a unique opportunity to join our organization as a Priority Passenger Services Manager. As a key member of our Marketing Planning Division, you will be responsible for delivering exceptional service to our premium Priority Passenger Service (PPS) Club members based in Singapore.

**Key Responsibilities:**
  • Engage with Singapore-based PPS Club members, especially high-value customers, to ensure a seamless travel experience through various proactive initiatives.
  • Resolve complaints using win-win approaches and mitigate future lapses.
  • Manage PPS Club events to host and interact with Singapore-based members.
  • Conceptualize events by identifying suitable partners for collaborations internally or externally.

Requirements:
  • Degree in any discipline.
  • At least 2 years of relevant experience in customer service, the airline industry, or equivalent.
  • Service-oriented with an outgoing personality.
  • Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player.

We are looking for someone who is:
  • Able to work independently with minimal supervision.
  • Results-driven with a focus on delivering exceptional customer experiences.
  • A team player with excellent interpersonal skills.

About us:

We are a dynamic and innovative organization that values excellence and innovation. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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