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Customer Care Executive

2 weeks ago

Singapore Hasaket Full time

Hasa Ket Logistics is looking for a dedicated and customer-focused
Customer Care Executive
to enhance our client experience and ensure smooth communication. The ideal candidate will handle customer inquiries, resolve concerns efficiently, and maintain strong client relationships while upholding our company’s service standards.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat promptly.
Handle complaints, provide solutions, and ensure customer satisfaction.
Maintain accurate customer records and update databases as needed.
Coordinate with internal departments to resolve service-related issues.
Process orders, track shipments, and provide real-time updates to clients.
Assist in developing customer service policies and best practices.
Follow up with customers to ensure concerns are addressed effectively.
Contribute to improving overall customer experience and retention.
Requirements:
Bachelor’s degree or diploma in business, communication, or a related field.
Minimum 2 years of experience in customer service or a similar role.
Strong communication and problem-solving skills.
Proficiency in MS Office and CRM software.
Ability to multitask and handle high-pressure situations.
A customer-oriented mindset with a positive and professional attitude.
At
Hasa Ket Logistics , we prioritize customer satisfaction and service excellence. If you have a passion for helping clients and ensuring seamless service, we invite you to join our team in Singapore. Apply today and be part of a dynamic and growing organization
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