Customer Care Executive
3 weeks ago
Responsibilities:
- To attend to merchant enquiry.
- Perform 1st level technical support over phone to merchant.
- To perform daily administrative data entry accurately.
- Documents scanning and filing.
- Perform data verification.
- Maintains and accurately update customer's enquiry, problem and resolution into our portal.
- Assist in any Adhoc Customer Care releated matters.
Requirements:
- Preferably a minimum of 2 year working experience in customer service support.
- Good communication skills.
- Pleasant personality and ability to work under pressure.
- Eyes of details.
- Computer Literate.
- Ability to communicate in English.
- Able to work on shift including weekends and public holidays.
Customer Retention
service oriented
Teamwork
Microsoft Office
Microsoft Excel
Customer Care
Data Entry
over the phone
Good Communication Skills
Time Management
Microsoft Word
Customer Service
customer service support
On time
Technical Support
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