Customer Care Executive

3 weeks ago

Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time
Roles & Responsibilities

Multiple work locations at Pasir Ris, Tampines, Katong, Ang Mo Kio, Woodleigh, Sengkang and Choa Chu KangJob Highlights
  • We offer attractive salary and incentives
  • We provide opportunities for career advancement
  • We provide healthcare and medical benefits
Job Description

If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then you are most welcome to be part of our fun-loving and dynamic team


Responsibilities

  • Attend to walk-in customers and incoming phone/email enquiries
  • Provide professional course consultation and excellent customer service to prospective customers
  • Work closely with the Operations Manager in placements and scheduling of classes
  • Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
  • Process class registrations and payments
  • Correspond with existing customers through phone, text messages, emails and letters
  • Coordinate with external vendors and suppliers
  • Perform a variety of administrative duties in support of the day-to-day operations
  • Ensure the safety and appropriate behaviour of students at the centre
  • Tidy and prepare the classrooms before lessons

Requirements

  • Fluent in English and Mandarin, to handle English and Mandarin speaking customers
  • Confident and tactful in handling customer’s needs
  • Passionate in providing excellent customer service
  • Possess good communication skills
  • Must love children and comfortable working around them
  • Possess a cheery and pleasant disposition
  • Meticulous and systematic with administrative procedures
  • Has a good eye for details
  • Excellent team player with a people-oriented personality
  • Proficient in Microsoft Word, Excel and other administrative applications
  • Applicants with experience working in tuition or enrichment centres have an added advantage
  • Work day: 5-day work week – 3 weekdays and 2 weekends or 4 weekdays and 1 weekend.


WHY JOIN US?

  • We offer attractive salary that commensurate with work experience
  • We provide opportunities for career advancement within the company
  • We provide healthcare and medical benefits

Tell employers what skills you have

Sales
Microsoft SharePoint
Microsoft Excel
Customer Care
Good Communication Skills
Customer Satisfaction
Team Player
Communications
Microsoft Word
Customer Service
Scheduling
Customer Relations

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