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Customer Care Centre

4 weeks ago

Singapore TSTAR RECRUIT PTE. LTD. Full time
Roles & Responsibilities

Our esteemed client, an established MNC, is searching for a Customer Care Centre:

Job Responsibilities

  • Monitor service quality to ensure that customer experience and service standards are met.
  • Follow up on customer inquiries, requests, and feedback, coordinating with internal stakeholders for resolution.
  • Review and improve processes and procedures to enhance operational efficiency.
  • Provide professional, prompt, and high-quality customer service through email and in-person interactions.
  • Make outbound calls to customers as required.
  • Handle and resolve complex or escalated customer issues effectively.
  • Maintain key performance indicators (KPIs) for customer service efficiency, ensuring timely assistance.
  • Work well under pressure while managing customer expectations professionally.

Job Requirements:

  • Strong teamwork and the ability to work independently.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and interpersonal skills.
  • Fast and accurate computer skills.
  • Self-motivated, resourceful, and customer-oriented with a strong focus on service excellence.

Additional Information:

  • Salary: Up to SGD 2,500 +VB (2 Months)
  • Working Location: Bedok
  • Working Hours: 5.5 days work week

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

tstar.recruit.pte.ltd+candidate+jlr57y566@mail.manatal.com

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)


Tell employers what skills you have

Microsoft Excel
Customer Experience
Ability To Work Independently
Work Well Under Pressure
Interpersonal Skills
Segmentation
Customer Care
Air Freight
MS Word
Pressure
Foreign Languages
Customer Satisfaction
Customer Service
Service Excellence