Customer Care Officer

3 weeks ago


Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time
Roles & Responsibilities

Work location at Katong.Job Highlights
  • We offer attractive salary and incentives
  • We provide opportunities for career advancement
  • We provide healthcare and medical benefits
Job Description

If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then you are most welcome to be part of our fun-loving and dynamic team


Responsibilities

  • Attend to walk-in customers and incoming phone/email enquiries
  • Provide professional course consultation and excellent customer service to prospective customers
  • Work closely with the Operations Manager in placements and scheduling of classes
  • Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
  • Process class registrations and payments
  • Correspond with existing customers through phone, text messages, emails and letters
  • Coordinate with external vendors and suppliers
  • Perform a variety of administrative duties in support of the day-to-day operations
  • Ensure the safety and appropriate behaviour of students at the centre
  • Tidy and prepare the classrooms before lessons

Requirements

  • Fluent in English and Mandarin, to handle English and Mandarin speaking customers
  • Confident and tactful in handling customer’s needs
  • Passionate in providing excellent customer service
  • Possess good communication skills
  • Must love children and comfortable working around them
  • Possess a cheery and pleasant disposition
  • Meticulous and systematic with administrative procedures
  • Has a good eye for details
  • Excellent team player with a people-oriented personality
  • Proficient in Microsoft Word, Excel and other administrative applications
  • Applicants with experience working in tuition or enrichment centres have an added advantage
  • Work day: 5-day work week – 3 weekdays and 2 weekends or 4 weekdays and 1 weekend.


WHY JOIN US?

  • We offer attractive salary that commensurate with work experience
  • We provide opportunities for career advancement within the company
  • We provide healthcare and medical benefits

Tell employers what skills you have

Sales
Microsoft SharePoint
Microsoft Excel
Children
Customer Care
Good Communication Skills
admin duties
Customer Satisfaction
Team Player
Communications
Customer Service
Scheduling
Customer Relations

  • Singapore JAL YOGA INTERNATIONAL PTE. LIMITED Part time

    Roles & ResponsibilitiesJal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesCarry out assessment on client care neds in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in identifying...

  • Customer Care Officer

    3 weeks ago


    Singapore SEARCH INDEX PTE. LTD. Full time

    Roles & ResponsibilitiesCall Centre / Customer Service Exp No Exp Are Welcome To Apply Office Hour / 5 Days Work Week (including weekends)ResponsibilitiesAttend to enquiries via hotline or other channel eg email Handle inbound and outbound calls, and sometimes email Proper recording of conversation with customer in the CRM system Achieve / Exceed...

  • Customer Care Officer

    3 weeks ago


    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities1 year contract + Performance Bonus on year endSalary: $3,000 - $3,300Work Location: NovenaWork Hours: 5 days across Monday to Sunday, Up to 44 hours per week (e.g., 12 PM – 9 PM)Key ResponsibilitiesConduct outbound calls and field visits to households, gathering data with professionalism and accuracy. Build connections with...


  • Singapore DCI CONSULTANTS PRIVATE LIMITED Full time

    Roles & ResponsibilitiesJob Description :· Consistently deliver quality customer service via existing channels such as our hotline, email inbox and online enquiries· Familiarise with the three key segments which they are expected to handle day to day: Residential, Small Commercial and Tenants· Support the ongoing development of new/ digital initiatives...

  • Customer Care Officer

    4 weeks ago


    Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesWork location at Choa Chu Kang.Job HighlightsWe offer attractive salary and incentives We provide opportunities for career advancement We provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then...

  • Customer Care Officer

    3 weeks ago


    Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesWork location at Choa Chu Kang.Job HighlightsWe offer attractive salary and incentives We provide opportunities for career advancement We provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then...

  • Customer Care Officer

    3 weeks ago


    Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesWork location at Katong.Job HighlightsWe offer attractive salary and incentives We provide opportunities for career advancement We provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then you are...

  • Customer Care Officer

    4 weeks ago


    Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesMultiple work locations at Pasir Ris, Tampines, Katong, Ang Mo Kio, Woodleigh, Sengkang, and Choa Chu KangJob Highlights We offer attractive salary and incentives We provide opportunities for career advancement We provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service,...

  • Customer Care Officer

    3 weeks ago


    Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesMultiple work locations at Pasir Ris, Tampines, Katong, Ang Mo Kio, Woodleigh, Sengkang, and Choa Chu KangJob HighlightsWe offer attractive salary and incentives We provide opportunities for career advancement We provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service,...


  • Singapore DCI CONSULTANTS PRIVATE LIMITED Full time

    Roles & ResponsibilitiesJob Description :· Adept at growing our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers alike· Versatile in selling our Residential and Small Commercial solutions over various channels including hotline, online or even in person· Supporting the team for account...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the Client:Our client is a Reputed Bank.Responsibilities:Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner. Ability to understand customers' needs and provide appropriate solutions and attention. Identify cross-sell...


  • Singapore CUBE PAYMENT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: To attend to merchant enquiry. Perform 1st level technical support over phone to merchant. To perform daily administrative data entry accurately. Documents scanning and filing. Perform data verification. Maintains and accurately update customer’s enquiry, problem and resolution into our portal. Assist in any...


  • Singapore CUBE PAYMENT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: To attend to merchant enquiry. Perform 1st level technical support over phone to merchant. To perform daily administrative data entry accurately. Documents scanning and filing. Perform data verification. Maintains and accurately update customer’s enquiry, problem and resolution into our portal. Assist in any...


  • Singapore CUBE PAYMENT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:To attend to merchant enquiry. Perform 1st level technical support over phone to merchant. To perform daily administrative data entry accurately. Documents scanning and filing. Perform data verification. Maintains and accurately update customer's enquiry, problem and resolution into our portal. Assist in any...


  • Singapore ABER CARE PTE. LTD. Full time

    Roles & Responsibilities Evaluate and Assess individualise care plans for individual Seniors tailored according to their needs. Assist seniors with daily activities and organise engaging recreational activites to promot cognitive, physical and social well-being Connect Seniors and their families with community resources Implement and evaluate new...


  • Singapore Agency For Integrated Care Full time

    Job ResponsibilitiesDevelop and implement operational strategies and plans to align with the strategic vision of the Silver Generation Office.Collaborate with HQ departments to establish clear operating guidelines and ensure smooth implementation by Satellite Offices (SOs).Analyze data at the Cluster- and SO-level to identify areas for improvement and...

  • Customer Care Officer

    3 weeks ago


    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities1 year contract + Performance Bonus on year endSalary: $3,000 - $3,300Work Location: NovenaWork Hours: 5 days across Monday to Sunday, Up to 44 hours per week (e.g., 12 PM – 9 PM)Key Responsibilities Conduct outbound calls and field visits to households, gathering data with professionalism and accuracy. Build connections with...


  • Singapore RECRUIT EXPRESS SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesUp to $3.5K 8am to 5pm (Monday to Friday) Greenwich Drive - Company transport provided at Serangoon Minimum 2 years of customer service and order processing experience Have SAP experience Responsibilities:Generate sales order for order processing. Accepting order inquiries from customers and responding with follow-up queries. ...


  • Singapore MASTERMARK PTE LTD Full time

    Roles & ResponsibilitiesInterested in working with animals and love taking care of them? Join usBuild your career around your love in animals with Mastermark Pte Ltd. We are a leading Wildlife Management Specialist based in Singapore. We have worked with many government and private organisations, and we are seeking several enthusiastic and animal loving...