Customer Care Officer/ Executive
3 weeks ago
Job Description :
· Adept at growing our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers alike
· Versatile in selling our Residential and Small Commercial solutions over various channels including hotline, online or even in person
· Supporting the team for account servicing matters will also be required from time to time (e.g. peak periods)
· Support the ongoing development of new/ digital initiatives as the company embraces new technologies to keep up with an evolving market
· Supporting the company's other activities in line with its overall vision as a leading electricity retailer in Singapore
Requirements :
· Strong interpersonal skills to work effectively with various stakeholders, both within and outside our company
· Excellent communication skills - able to write, present and correspond effectively with any stakeholder(s) as required
· Prior experience or knowledge in relevant industries is an advantage
· Adequate proficiency in MS Office
· Experience with CRM, ERP or other relevant enterprise software/ solutions are a plus
· Diploma/ Degree in related field(s) is an advantage
· Fresh graduates are welcome to apply
Working Location : Central
**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**
Tell employers what skills you haveCRM
Ability to Multitask
Upselling
Written English
Cost Management
Supervisory Skills
Shrinkage
Customer Care
Selling
Account Servicing
Enterprise Software
People Management
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