Centre Service Team Lead

About the Centre Manager RoleLead and mentor a team of customer service professionals to achieve company goals.The ideal candidate will possess strong organizational skills, extensive product knowledge, and excellent customer service skills to promote programs effectively.Conduct daily outbound sales calls.Achieve monthly targets for lead generation,...

As a Centre Head, you are entrusted with the responsibility to manage the assigned Active Ageing Centre (AAC) and oversee its daily operations. Responsibilities: 1. Centre Operations Lead regular reviews, planning, and evaluation of programme rollouts at AAC, ensuring all activities (both within and beyond the Centre) align with the AAC 2.0 service...

Roles & Responsibilities About Family Service Centres (FSC): Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the...

Manage and lead a team of Call Centre Customer Service Officers - Assist on escalated issues and investigation - Improve the call centre operations - Any adhoc issues assigned **Requirements**: - Possess Diploma in Business studies or equivalent - At least 1 year of experience in customer service - Excellent communication skills - Able to work...

Job OverviewYou will lead a team to deliver exceptional customer service, ensuring seamless operation of the admission centres.Main Responsibilities:Lead a team in delivering professional customer service for smooth centre operations.Manage staff scheduling, coaching, and training to enhance team performance.Support process improvement initiatives and handle...

We are seeking a results-driven Contact Centre Team Lead to join our team. In this role, you will be responsible for managing the performance and service quality of our Customer Service Operations (CSO) team.Key Responsibilities:Performance Management: Oversee the CSO team's performance and ensure they meet service quality standards.Training and Development:...

Job Title:Support Centre Team Lead", "About the Role:The Support Centre Team Lead is a key member of our team, responsible for overseeing daily operations and ensuring the smooth running of the centre.", "Key Responsibilities:Support the Centre Head in managing day-to-day activitiesCollaborate with parents and caregivers to provide feedback on children's...

Job OverviewThis is a permanent, full-time role in our Contact Centre Operations department.Main ResponsibilitiesHandle customer inquiries, complaints and feedback across all business channelsElevate calls for new team members and outsourced contact centreMake outgoing calls to engage with new customers or follow-up with existing customersPerform other...

Job Overview The Call Centre Supervisor plays a pivotal role in ensuring the success of our operations by leading and guiding a team to deliver exceptional customer service. This involves resolving complex customer complaints, providing training and feedback, and conducting regular performance reviews. In this dynamic role, you will work closely with...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...