Support Centre Team Lead

Job OverviewYou will lead a team to deliver exceptional customer service, ensuring seamless operation of the admission centres.Main Responsibilities:Lead a team in delivering professional customer service for smooth centre operations.Manage staff scheduling, coaching, and training to enhance team performance.Support process improvement initiatives and handle...

We are seeking a results-driven Contact Centre Team Lead to join our team. In this role, you will be responsible for managing the performance and service quality of our Customer Service Operations (CSO) team.Key Responsibilities:Performance Management: Oversee the CSO team's performance and ensure they meet service quality standards.Training and Development:...

About the Centre Manager RoleLead and mentor a team of customer service professionals to achieve company goals.The ideal candidate will possess strong organizational skills, extensive product knowledge, and excellent customer service skills to promote programs effectively.Conduct daily outbound sales calls.Achieve monthly targets for lead generation,...

About the Centre Manager Role Lead and mentor a team of customer service professionals to achieve company goals. The ideal candidate will possess strong organizational skills, extensive product knowledge, and excellent customer service skills to promote programs effectively. Conduct daily outbound sales calls. Achieve monthly targets for lead...

Manage and lead a team of Call Centre Customer Service Officers - Assist on escalated issues and investigation - Improve the call centre operations - Any adhoc issues assigned **Requirements**: - Possess Diploma in Business studies or equivalent - At least 1 year of experience in customer service - Excellent communication skills - Able to work...

Job OverviewThis is a permanent, full-time role in our Contact Centre Operations department.Main ResponsibilitiesHandle customer inquiries, complaints and feedback across all business channelsElevate calls for new team members and outsourced contact centreMake outgoing calls to engage with new customers or follow-up with existing customersPerform other...

Lead After-School ProgrammeWe are seeking an experienced leader to oversee daily operations at our centre. This hands-on role involves supervising a team, ensuring children's well-being, and building strong partnerships with schools and parents.Key Responsibilities:Supervise and guide centre staff, ensuring smooth daily operations.Oversee homework...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

**Responsibilities**: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Responsible for the agents' recruitment, training and development Provide administrative support in the Call Centre Cover Team Managers' duties and shift where necessary **Requirements**: Singaporeans only Minimum GCE'O' level...

**What the role is** - The Lead Engineer/Engineer (Network Operations Centre Lead) is part of the HTSC Office in support of the various projects and initiatives related to the implementation of the HTSC. In particular, he/she is responsible for the delivery of Network Operations Centre (NOC) to meet the objectives and benefits envisioned for HTSC. **What...