Desktop Support Specialist

2 weeks ago

Singapore beBeeDesktop Full time

Job Title: Desktop Support Specialist

About the Role:

We are seeking a highly skilled and experienced Desktop Support Specialist to join our team. The successful candidate will provide exceptional support services to users, resolving end-user help requests and escalating incidents when necessary.

Key Responsibilities:

  • Provide desktop support services to users by receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary.
  • Perform imaging/re-imaging, asset inventories, and technical escalation to 3rd party vendors or resolver groups as required.
  • Maintain accurate incident records, create and update work instructions, and document standards and procedures where necessary.

Requirements:

  • At least 1 year of experience in Microsoft Windows 10 and Microsoft Office 365 is required.
  • Excellent verbal and written communication skills are essential, with clear spoken & written English being a must.
  • Previous IT helpdesk and/or call centre support experience, including remote support via phone or using remote tools, is highly advantageous.
  • Demonstrate knowledge of workstation support, related components, and operating systems such as Windows 7 and Active Directory.
  • Good coordination and time management skills, with the ability to prioritize effectively and work under pressure are crucial.
  • Effective communication with teammates and managers is also required.

Benefits:

The ideal candidate will have a strong understanding of desktop support principles and practices, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

What We Offer:

Our organization offers a dynamic and supportive work environment, competitive compensation packages, and opportunities for career growth and professional development.

How to Apply:

If you are a motivated and experienced Desktop Support Specialist looking for a new challenge, please submit your application, including your resume and cover letter.

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