
Senior Application Operations Specialist
7 days ago
Senior Application Operations Specialist
About the Role:
The Senior Application Operations Specialist will be responsible for ensuring the smooth operation of applications, providing level 3 support, and working closely with the BA and application support team to minimize business disruption.
Key Responsibilities:
- Provide L3 operation support for in-scope systems
- Work on shift arrangement to support 24x7 operations
- Monitor batch operation jobs and ensure timely completion
- Monitor application health based on runbook
- Attend to system alerts and follow SOP to resolve and escalate to SME support
- Recover job or application service based on runbook
- Ensure high-quality activities within the support and incident process
- Attend to incident tickets and escalate to Level 2 support for service recovery
- Report on application health status and trending
- Maintain and update Runbook documents
- Bachelor's degree in Computer Engineering/Science, Information Technology, Electronic, Electrical, or equivalent
- 5+ years of experience in supporting application operation, BA
- Application monitoring experience
- Batch operation support experience
- Familiarity with platforms such as Windows, Linux, Unix, Cloud Platform (AWS), database, and middleware
- Familiarity with application programming languages such as Java, .Net
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