Conrad service guest service executive
2 days ago
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Double Tree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special request and responding to any queries in a timely manner. The Conrad Service Guest Service Executive supervises the activities of the Conrad Service Center and provides efficient communication across various departments to ensure guests receive optimum service in accordance with the standards, policies, and procedures of the Conrad Hotels and Resorts. What will I be doing? As a Conrad Service Guest Service Executive, you are responsible for overseeing the Conrad Service Team activities and ensuring the completion of daily tasks. You will support the Conrad Service Center Manager in their absence by communicating any updated information from various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure the highest standard of service is maintained, showing a pleasant and courteous manner when handling calls, following the Forbes standards. Answer all internal and external calls pertaining to guest requests, hotel restaurant bookings, handle e-mails and guest communications, responding to all enquiries and special requests. Handle any guest comments and liaise with the Duty Manager when required. Handle several calls at any given time. Be knowledgeable of all hotel facilities, restaurant and bar menus, and special promotions, and be familiar with the different restaurant floor plans and capacity. Ensure maximum guest recognition and accuracy using our guest history information. Give adequate directions of the hotel from any location. Ensure streamlined communication with the team and guests to achieve consistent results. Follow through and constantly update the restaurant guest’s database to efficiently and consistently relate to regulars and VIPs, including tracking guest birthdays and anniversaries to offer reservations if desired. Ensure all communication is efficiently made regarding enquiries, groups, or daily reservations. Practice Hilton Grooming standards including uniform dress code, cleanliness, and personal hygiene. Be fully conversant with the Hotel’s emergency system and ensure the correct procedure is known and carried out at all times. Ensure a high standard of telephone equipment is maintained at all times. Ensure all messages are handled accurately and promptly. Ensure all wake-up calls are correctly recorded and processed. Ensure all Conrad Service Center Team Members are familiar with any daily events occurring in the hotel and in-house VIPs. Ensure full security of the Conrad Service Center is maintained at all times. Ensure that a practical manual backup is available and trained in case of a ‘System Down’ status. Have good knowledge of the procedures for handling Kipsu, Synergy MMS, and On Q PM. Control the hotel’s telephone and mobile phone inventory. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Senior High School education or specialty in Hospitality. Positive attitude and excellent grooming standards. Committed to delivering high levels of customer service. Flexibility to respond to a range of different work situations. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Open-minded and outgoing personality. Calm, organized work ethic with the ability to prioritize and meet deadlines. Excellent supervisory, interpersonal, and communication skills (Oral and Written). What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and #J-18808-Ljbffr
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Conrad Service Guest Service Executive
2 months ago
Singapore CONRAD SINGAPORE ORCHARD Full timeRoles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
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Conrad Service Guest Service Executive
2 weeks ago
Singapore CONRAD SINGAPORE ORCHARD Full timeRoles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
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Conrad Service Guest Experience Manager
4 weeks ago
Singapore CONRAD SINGAPORE ORCHARD Full timeRole Overview">Delivering Exceptional Guest ExperiencesHilton, a leading global hospitality company, is seeking a skilled Conrad Service Guest Service Executive to join our team at CONRAD SINGAPORE ORCHARD. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless communication across...
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Conrad service guest service executive
2 months ago
Singapore Hilton Worldwide, Inc. Full timeThis service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes. You have been signed out. This service is set to sign out after {0} minutes of inactivity. Job Description - Conrad Service Guest Service Executive (Conrad Singapore Orchard) (HOT0 AGW7) Job...
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Singapore This is an IT support group Full timeConrad Service Guest Service Executive (Conrad Singapore Orchard)With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition...
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Singapore Hilton Worldwide, Inc. Full timeThis service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes. You have been signed out. This service is set to sign out after {0} minutes of inactivity. Job Description - Conrad Service Guest Service Executive (Conrad Singapore Orchard) (HOT0AGW7)Job Number:...
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Singapore CONRAD SINGAPORE ORCHARD Full timeAbout Conrad Singapore OrchardAs a leading global hospitality company, Hilton is dedicated to providing exceptional guest experiences across its global brands. With nearly a century of experience, Hilton has established itself as the go-to destination for business and leisure travellers seeking luxurious accommodations, unparalleled service, and unique...
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Guest services executive
2 months ago
Singapore Hilton Worldwide, Inc. Full timeJob Description - Guest Services Executive (Conrad Singapore Orchard) (HOT0 B2 GW) Job Number: HOT0 B2 GW Work Locations: Conrad Singapore Orchard1 Cuscaden RdSingapore 249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience,...
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Guest services executive
2 months ago
Singapore Hilton Worldwide, Inc. Full timeJob Description - Guest Services Executive (Conrad Singapore Orchard) (HOT0 B2 GW) Work Locations Conrad Singapore Orchard1 Cuscaden RdSingapore 249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...
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Guest Experience Executive
2 months ago
Singapore CONRAD CENTENNIAL SINGAPORE Full timeRoles & ResponsibilitiesA Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will it be like to work for...
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Guest Experience Executive
3 weeks ago
Singapore CONRAD CENTENNIAL SINGAPORE Full timeRoles & ResponsibilitiesA Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will it be like to work for...
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Guest services executive
2 months ago
Singapore Hilton Worldwide, Inc. Full timeJob Description - Guest Services Executive (Conrad Singapore Orchard) (HOT0 B2 GW) Job Number: HOT0 B2 GW Work Locations: Conrad Singapore Orchard1 Cuscaden RdSingapore 249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience,...
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Guest Service Executive
4 months ago
Singapore CONRAD SINGAPORE ORCHARD Full timeRoles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
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Conrad Concierge
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Singapore CONRAD SINGAPORE ORCHARD Full timeAbout the RoleWe are seeking a skilled Bellman to join our team at Conrad Singapore Orchard. In this role, you will be responsible for delivering exceptional guest experiences and ensuring a smooth arrival and departure process for our guests.Key ResponsibilitiesWelcome guests upon arrival and assist them during their stay Manage guest luggage, including...
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Front Desk Guest Service Professional
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Singapore CONRAD SINGAPORE ORCHARD Full timeRole OverviewAt Conrad Singapore Orchard, we are seeking a highly skilled Front Desk Guest Service Executive to join our team. This role is a fantastic opportunity for individuals who possess excellent communication skills, attention to detail, and a passion for delivering exceptional guest experiences.Job ResponsibilitiesWe welcome guests and efficiently...
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Guest experience executive
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Singapore Hilton Worldwide, Inc. Full timeJob Description - Guest Experience Executive (Conrad Centennial Singapore) (HOT0 B0 D5) Job Description Job Number: Guest Experience Executive (Conrad Centennial Singapore) ( Job Number: HOT0 B0 D5 ) Work Locations Work Locations : Conrad Centennial Singapore Two Temasek Boulevard Singapore 38982 A Guest Experience Executive with Conrad Hotels and Resorts...
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Conrad Singapore Captain Lead
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Singapore CONRAD CENTENNIAL SINGAPORE Full timeUnlock Your Potential as a Captain at Conrad Centennial SingaporeWe are seeking an exceptional Captain to join our team at Conrad Centennial Singapore. As a key member of our service staff, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our restaurant.About the RoleThis is an exciting opportunity to...
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Hotel Guest Service Coordinator
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Singapore CONRAD SINGAPORE ORCHARD Full timeCompany OverviewHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.We are a dynamic team at Conrad Singapore...
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Guest service executive
2 months ago
Singapore Hilton Worldwide, Inc. Full timeThis service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes. You have been signed out. This service is set to sign out after {0} minutes of inactivity. Job Description Job Number: Guest Service Executive - Japanese speaking (Conrad Centennial Singapore) (...
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Singapore Hilton Worldwide, Inc. Full timeJob Description - Guest Services Executive (Conrad Singapore Orchard) (HOT0B2GW)Job Number: HOT0B2GW Work Locations: Conrad Singapore Orchard 1 Cuscaden Rd Singapore 249715With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we...
