Conrad Singapore Orchard Guest Experience Manager
3 days ago
As a leading global hospitality company, Hilton is dedicated to providing exceptional guest experiences across its global brands. With nearly a century of experience, Hilton has established itself as the go-to destination for business and leisure travellers seeking luxurious accommodations, unparalleled service, and unique amenities.
About the RoleWe are seeking an experienced Guest Experience Manager to join our team at Conrad Singapore Orchard. This role will be responsible for overseeing the Conrad Service Center and ensuring that guests receive optimum service in accordance with the standards, policies, and procedures of Conrad Hotels and Resorts.
Key Responsibilities- To ensure the highest standard of service is maintained by showing a pleasant and courteous manner when handling calls, following the Forbes standards.
- To answer all internal and external calls pertaining to guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
- To handle any guest comments and liaise with the Duty Manager when required.
- To handle several calls at any given time.
- To be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
- To ensure maximum guest recognition and accuracy using our guest history information.
- To give adequate directions of the hotel from any locations.
- To ensure streamline communication with the team and guests and achieve consistent results.
- To follow through and constantly update the restaurant guest's database to be efficient and consistent in relation to regulars and VIPs.
- A Senior High School education or specialty in Hospitality.
- A positive attitude and excellent grooming standards.
- Committed to delivering high levels of customer service.
- Flexibility to respond to a range of different work situations.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- An open-minded and outgoing personality.
- Calm, organized work ethic with the ability to prioritize and meet deadlines.
- Excellent supervisory, inter-personal, and communication skills (Oral and Written).
The estimated salary for this role is SGD $50,000 - $65,000 per annum, depending on experience and qualifications.
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