Guest Service Executive

7 days ago


Singapore CONRAD SINGAPORE ORCHARD Full time

Conrad Singapore Orchard is seeking a Guest Service Executive to join our team. This role plays a vital part in delivering exceptional guest experiences, ensuring that every interaction with our guests is warm, welcoming, and tailored to their individual needs.

The estimated salary for this position is $45,000 per annum, taking into account the location of Conrad Singapore Orchard and the level of experience required. We are looking for a skilled professional who can effectively communicate with guests, provide personalized service, and ensure seamless transitions throughout their stay.

Job Description:

This is a full-time role, requiring excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will have prior experience in customer-facing roles, preferably in the hospitality industry.

Key Responsibilities:
  • Sales & Revenue Management: Act as the first point of contact for guests, responding to queries, and resolving any issues promptly and efficiently.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to adapt to diverse accents and languages.
  • Guest Satisfaction: Focus on delivering exceptional guest experiences, ensuring that every interaction leaves a lasting positive impression.
Requirements:
  • Educational Background: A minimum of a High School diploma or equivalent is required.
  • Language Skills: Fluency in English (C1 level) is essential, with the ability to communicate effectively with guests from diverse linguistic backgrounds.
  • Professional Certifications: Hold relevant certifications, such as Hilton's Customer Service Certification, or similar.
Benefits:

We offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and opportunities for career growth and development within our global hospitality network.

If you are passionate about delivering outstanding customer service and possess the skills and qualifications outlined above, please submit your application, highlighting your relevant experience and accomplishments.



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