Conrad Hotel Guest Service Professional
7 days ago
Estimated Salary: SGD 48,000 - SGD 60,000 per annum.
About Conrad Singapore OrchardWe are a luxury hotel in the heart of Singapore, known for our exceptional service and world-class amenities. Our team is passionate about delivering unforgettable experiences to our guests, and we're looking for talented individuals to join us.
Job DescriptionAs a Front Desk Guest Service Executive, you will be the first point of contact for our guests, setting the tone for their entire stay with us. Your role will involve welcoming guests, handling check-ins and check-outs, and providing exceptional service throughout their stay.
You will work closely with our Housekeeping team to ensure that all rooms meet the highest quality standards, and that guests' preferences and amenities are met. You will also be responsible for promoting our Hilton loyalty program, Hilton Honors, and providing necessary amenities to our valued members.
In addition to your front desk duties, you will be expected to serve as a main point of contact for guests, ensuring that hotel departments are fully briefed on guest requirements. You will maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
Key Responsibilities:- Check guest arrival reports prior to guest's arrival and coordinate with Housekeeping on room allocations.
- Welcome guests and efficiently handle the check-in and check-out procedures, adhering to the hotel's brand standards and Forbes guidelines, all while maintaining a warm and welcoming demeanor.
- Promote and administer Hilton marketing programs and Hilton loyalty program, Hilton Honors, and provide necessary amenities to Hilton Honors members accordingly.
- Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
- Serve as the main point of contact for guests and ensure hotel departments are fully briefed on Guest requirements.
To succeed in this role, you will need:
- 2 years of experience in a luxury hotel, leisure, or any customer service-related sectors.
- The ability to work effectively under pressure and manage stressful situations, especially during peak periods, while maintaining meticulous attention to detail.
- Exceptional interpersonal and communication skills aimed at ensuring overall guest satisfaction.
- A passion for delivering exceptional levels of Guest service.
- The ability to multitask while maintaining a positive attitude when working with Guests.
- Computer literate and able to navigate through Hotel systems.
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