Front Desk Guest Service Professional

5 days ago


Singapore CONRAD SINGAPORE ORCHARD Full time
Role Overview

At Conrad Singapore Orchard, we are seeking a highly skilled Front Desk Guest Service Executive to join our team. This role is a fantastic opportunity for individuals who possess excellent communication skills, attention to detail, and a passion for delivering exceptional guest experiences.

Job Responsibilities
  • We welcome guests and efficiently handle the check-in and check-out procedures, adhering to the hotel's brand standards and Forbes guidelines, all while maintaining a warm and welcoming demeanor.
  • Ensure that all registration cards are signed upon guests' arrival and that the check-out cashiering procedure is accurately executed.
  • Promote and administer Hilton marketing programs and Hilton loyalty program, Hilton Honors, and provide necessary amenities to Hilton Honors members accordingly.
  • Serve as the main point of contact for guests and ensure hotel departments are fully briefed on Guest requirements.
Required Skills and Qualifications
  • 2 years of experience in a luxury hotel, leisure or any customer service experience related sectors.
  • Possesses the ability to work effectively under pressure and manage stressful situations, especially during peak periods, while maintaining meticulous attention to detail.
  • Demonstrates exceptional interpersonal and communication skills aimed at ensuring overall guest satisfaction.
  • A passion for delivering exceptional levels of Guest service.
  • Ability to multi-task while maintaining a positive attitude when working with Guests.
Salary and Benefits

We offer a competitive salary range of SGD $40,000 - SGD $55,000 per annum, depending on experience, plus benefits including medical insurance, paid time off, and opportunities for career growth and development.



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