Chief Guest Experience Strategist

2 days ago

Singapore beBeeAmbassador Full time

Expert Guest Experience Manager

The Chief Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences, leading a dynamic team to deliver world-class service.

Rooted in tradition yet attuned to the modern traveler, this role blends emotional intelligence, operational mastery, and intuitive service leadership. The Chief Concierge ensures each guest feels deeply welcomed, effortlessly cared for, and confidently guided throughout their stay.

This ambassador of local culture and refined hospitality oversees all Concierge operations, including transportation, tour curation, and local partnerships. They play a pivotal role in the guest journey, from personalized pre-arrival planning to graceful farewells.

Key Responsibilities:

  • Leads Guest Engagement: Oversees all guest-facing services, champions pre-arrival planning, and personally engages with VIPs and repeat guests.
  • Drives Operational Excellence: Ensures the Concierge desk executes services with precision, upholds guest service rituals, and oversees daily logistics.
  • Develops Revenue Streams: Collaborates with Sales, Butler, and F&B teams to develop innovative revenue streams and manages vendor partnerships.
  • Fosters Team Growth: Recruits, trains, and mentors a high-performing team, leads regular Forbes and LQA training, and fosters a culture of proactive service.

Ideal Candidate Profile:

  • Degree in Hospitality or Tourism Management.
  • Minimum 10 years in luxury hospitality with at least 3 years in a leadership Concierge or Guest Services role.
  • Proven experience in guest journey design, local partnerships, and team leadership.
  • Deep knowledge of Singapore's cultural, dining, retail, and arts scene.
  • Experience working in a Forbes 5-Star or LQA-audited hotel preferred.

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